Emil Frey AG
Schaffhausen
Customer Service Advisor Toyota
- 27 October 2026
- 100%
- Permanent position
About the job
What you should know about us
The Emil Frey Group is not only a Swiss family business with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the main pillars of the company. The focus of activities is on the import of car brands, the operation of garages, the logistics of spare parts and accessories, as well as the provision of financial services. The Emil Frey AG Schaffhausen is an official sales and service partner of the brands Kia, Toyota and after-sales representatives of the brands Jaguar, Land Rover and Subaru.Customer Service Advisor Toyota
Your tasks
- Competent, independent advice and support of our customers in the reception area - from appointment scheduling to vehicle handover
- Receipt, analysis and processing of demanding and complex customer concerns with a high level of service and solution orientation
- Planning, control and monitoring of workshop utilisation as well as ensuring adherence to appointments
- Independent handling and assessment of warranty and goodwill work in cooperation with the importer
- Sale and advice of additional services
- Ensuring professional work execution and cleanliness of customer vehicles
- Processing of customer complaints
Your profile
- Completed training in the automotive sector with a federal vocational certificate (EFZ) and further education (e.g. technical business administrator) is an advantage
- Several years of experience in customer service in a garage or workshop operation
- Very good technical understanding and strong advisory competence
- Strong customer orientation as well as confident, well-groomed and convincing appearance
- High degree of independence, sense of responsibility and structured working method
- Proficient use of digital tools and industry-specific IT systems
- Driving licence category B
What we offer you
You will find a new challenge with exciting tasks and much more:- Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more)
- Your own attractive pension fund as an independent provident institution
- A long-term corporate perspective
- Individual training and development opportunities
- At least 25 days of holiday
