Sympany
Urdorf
Remote Sales Team Leader (m/f/d)
- 09 November 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Urdorf
About the job
Do you know how to build and develop high-performing sales teams, inspire people for excellent advice, and make successful sales measurable? Then help us shape Sympany's remote sales! In this leadership role, you will take charge of a team of insurance advisors and further develop their performance based on relevant sales metrics. You will support your team directly on-site at our Urdorf location or at the headquarters in Basel, creating an environment with your presence, targeted coaching, and passion for sales and advice where your employees can excel on the phone and in remote consultations. You feel comfortable in an outbound sales environment that prioritises the optimal customer journey. With your strong understanding of digital sales processes, you will increase quality, efficiency, and closing strength, positioning Sympany as the partner of choice. Apply now!
Remote Sales Team Leader (m/f/d)
How you contribute:
- Leading a team of insurance advisors on-site in Urdorf or at the headquarters in Basel along the new business production from onboarding to consistent promotion of top performers
- Responsible for and managing new business production in mandatory health insurance (OKP) and supplementary insurance business (VVG) with clear goals, high processing intensity, and consistent closing orientation
- Translating team goals into clear employee objectives, transparent performance measurement, and high commitment
- Supporting and developing employees in daily sales through regular coaching, direct feedback, and targeted promotion of their telephone and digital advisory skills
- Further developing and sharpening processes, customer journeys, and consultations for customer-centric sales strength, excellent quality, and sustainable success
- Ensuring and managing efficient lead and application processes as well as pipeline and conversion rates using CRM, dashboards, and KPIs, including interface management with lead management, sales support, digital sales, mobile sales, customer service, underwriting, and partners
- Actively promoting collaboration with Sympany's mobile sales to ensure customer-centric advice across teams and leverage synergies
Your profile:
- In addition to your basic training, you have further education in business, sales, leadership, or marketing. Ideally, you have acquired outbound/call centre-specific advanced training alongside the VBV certificate.
- You have several years of proven experience in building and successfully developing high-performing outbound sales teams within the insurance environment. Experience in the health insurance sector as well as in property and casualty insurance and pension provision is a great advantage.
- Thanks to your solid experience in successful acquisition within an outbound or call centre environment, you know the requirements, opportunities, and challenges of telephone and digital advice and understand how to create personal, simple, and likeable customer experiences even remotely.
- You think and act like an entrepreneur, are passionately sales-oriented, measure yourself by results, and combine closing strength with the best advisory quality. You feel comfortable in a sales environment with a high cadence and a can-do mindset.
- You work in a structured and disciplined manner, establish binding routines, maintain a high pace in daily business, and create a strong team spirit with joy in selling as well as strong collaboration across team boundaries through your combination of performance orientation and team player mentality.
- You are strong in handling data and skilfully use it via CRM, KPIs, and real-time data to strengthen the development of tools and processes.
- You have excellent German language skills in spoken and written form. Knowledge of English, French, and/or Italian is an advantage.
Working at Sympany - refreshingly good reasons
Progressive employment conditions & social security
Various employee discounts
Family-friendly employer
Modern working time models
Healthy extras
- Coverage of contributions to daily sickness allowance insurance and non-occupational accident insurance as well as two-thirds of the BVG contribution
- Worldwide first-class accident insurance
- Loyalty bonus from 5 years and participation in company success at all levels (for permanent employees)
Various employee discounts
- Discounts on Sympany products, e.g. 50% on basic insurance and discounts on various offers such as mobility or multimedia
- Discounted meals in the company restaurant
- Contribution to public transport costs (job ticket)
Family-friendly employer
- Salary-dependent contributions to external childcare, additional family allowance of CHF 50 per child
- 15 days paternity leave with full pay
- 16 weeks maternity leave with full pay
Modern working time models
- Flexible working hours based on a 41-hour week
- 5 weeks holiday, even more from age 51
- Mobile working, for example from home office
Healthy extras
- Height-adjustable desks at every workstation
- Free chilled water with or without carbonation
- Discounts on sports courses or fitness studios
We look forward to meeting you
Sympany
8902 Urdorf
8902 Urdorf
