Customer Service Officer DE/FR 80-100% (m/f/d)

About the job

Digital Republic is the innovative and flexible provider of mobile internet in Switzerland and part of the mobilezone group. Our offering includes fair and transparent mobile subscriptions, as well as advanced IoT solutions. With our focus on flexibility, simplicity and excellent customer service, we are breaking new ground in the Swiss mobile market.

To strengthen our team in Zurich (Schlieren), we are looking for you as

Customer Service Officer DE/FR 80-100% (m/f/d)

Your tasks

As a member of our support team, you are the important contact person for our customers and put their satisfaction first. You assist with questions, solve problems and ensure that our customers have an excellent experience with Digital Republic.

• You handle customer enquiries via telephone and ticketing system in German, French and ideally English.
• You support our customers with questions and proactively advise them about our mobile, home and data subscriptions.
• You pass on customer feedback internally and thus contribute to the continuous improvement of our subscriptions and internal processes.
• You assist with back-office tasks and collaborate with other teams within the company.

Your profile

• A completed apprenticeship in the field of business administration, customer dialogue or a comparable discipline.
• You have at least 2 years of experience in customer service. More importantly, you enjoy communicating with people, remain friendly at all times and keep an overview even with several simultaneous enquiries.
• You write and speak fluent and confident German and French. Good English skills are an advantage.
• You work independently, reliably and precisely. You think ahead and gladly take on responsibility.
• Your positive and communicative personality distinguishes you and you enjoy genuinely helping customers.
• You are willing to occasionally work on Saturdays and take time off during the week in return.

We offer you:

• An exciting working environment in the telecommunications sector
• Hybrid working model with fixed office and home office days
• A collegial atmosphere with informal culture and great team events
• A free Digital Republic Mobile subscription
• Attractive occupational pension scheme benefits
• Central location in Zurich (Schlieren) with excellent public transport connections
• The opportunity to contribute ideas and actively shape the future of Digital Republic

Interested?

Then we look forward to receiving your complete application via our online application system. If you have any questions about the position, our HR team will be happy to assist you.

For further information about the position, please contact our HR team at jobs@mobilezone.ch, +41 58 400 24 42