AXA Versicherungen AG
Lausanne
Yesterday
Head of Legal Service French-speaking Switzerland AXA-ARAG (all genders) 80-100%
- 02 June 2026
- 80 – 100%
- Lausanne
Job summary
AXA-ARAG, a leading legal protection insurer in Switzerland, is evolving. Join us to enhance customer experience and embrace digital transformation!
Tasks
- Lead operational teams in French-speaking Switzerland with 55 staff.
- Define strategic direction and drive sustainable success in our legal service.
- Foster collaboration, develop staff, and leverage data-driven insights.
Skills
- Law degree with strong insurance experience, ideally in claims management.
- Empathetic leadership with stakeholder management expertise.
- Analytical skills, social intelligence, and effective communication.
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About the job
AXA-ARAG, one of the leading legal protection insurers in Switzerland, is growing and constantly evolving. Our primary goal is to continuously improve the customer experience to achieve a level of excellence. That is why we are transforming our activity, becoming more digital and exploring new paths! AXA's unique culture, based on openness, personal development, agility and cross-functional collaboration, helps us in this.
Our legal service is present at three sites in Switzerland (Lausanne, Zurich and Lugano) and resolves nearly 120,000 legal requests from our clients each year. As a member of the legal service management, you will take operational leadership of the teams in French-speaking Switzerland. We are looking for a strong personality, with management experience and solid communication skills. As head of the legal service, you will demonstrate the high added value of legal protection and contribute to creating an attractive working environment for our employees.
Your contribution to the company
Your contribution to the company
- As a member of the management team, you play a central role in the sustainable success of the legal service and actively contribute to defining its strategic direction
- You assume operational responsibility for four teams, totalling 55 employees in French-speaking Switzerland
- Hand in hand with your teams, you ensure the achievement of the legal service’s objectives while guaranteeing an excellent customer experience
- You analyse, manage and develop the department by fully exploiting the power of data and new technologies
- You stimulate the development of employees and the organisation, going beyond departmental and regional boundaries
- You cultivate a good network within AXA as well as in the legal sector
Your skills and talents
Your skills and talents
- You hold a law degree, complemented by solid experience in the insurance sector, ideally in claims management
- You demonstrate empathetic and assertive leadership, with a recognised ability to manage high-level stakeholders
- You possess strong analytical skills and systemic thinking, combined with high social intelligence and natural ease in relationships
- You stand out for your initiative, communication talent and strong enthusiasm for learning and experimenting daily
- Your mother tongue is French or German, with excellent skills in the other language – any additional language is a real asset
Send your application now!
Cover letter? We skip it! Instead, we look forward to your answers to our brief questions on our online application platform.
About AXA
Believing in yourself leads to the greatest successes.
At AXA, we aim to be a partner who supports you and believes in you. Always by your side to help you excel, we point out paths to explore for your future. We encourage you and offer you spaces of freedom so that you can devote yourself to what matters most to you. And it is thanks to your personal commitment that this collaboration becomes a true partnership with a promising future. For you, for us and for our clients. Not just for the present moment, but especially in the long term.
Let’s lay the foundations of your success together. Know You Can.
