Manor AG
Winterthur
Customer Service Employee 30% (m/f/d)
- 30 October 2026
- 30%
- Winterthur
About the job
Winterthur | Part-time 30% | fixed-term | 09.11.2026 |Customer Service Employee 30% (m/f/d)
Christmas with Manor – a lively and unique time in retail! Would you like to experience this special atmosphere up close and become part of our team? Then we look forward to receiving your application!
Are you ready for an exciting challenge in the pre-Christmas period? To strengthen our team in the Non Food area at the Winterthur location, we are looking for a committed and motivated Customer Service Employee 30% (m/f/d) – fixed-term from 09.11.2026 to 31.12.2026. Look forward to a warm team, varied tasks and a great working atmosphere!
Your responsibilities
- You take care of customer concerns and complaints and develop quick and confident solutions.
- You ensure comprehensive and competent advice in the assortment and service area, covering both our offline and online offerings.
- You place webshop orders for our customers via tablet, creating a unique, comprehensive shopping experience.
- You are the contact point for e-shop pickups and e-shop returns.
- You are an expert for our Manor World Mastercard and our loyalty programmes.
- You take on general administrative tasks in the back office.
Your profile
- Ideally, you have completed basic training in retail or in a commercial field.
- You have experience in an equivalent role, preferably in customer service.
- You are a communicative personality and enjoy interacting with different stakeholders.
- You can handle a high customer frequency and keep an overview even in hectic situations.
- You are a team player and value a neat appearance and exemplary manners.
- You have good IT skills and are proficient in using common Office applications.
- You speak fluent German and preferably have knowledge of another national language.
- You have a clean debt enforcement and criminal record extract.
Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people in total and trains about 200 apprentices annually. Manor AG operates 56 department stores, 21 Manor Food markets and 23 Manora restaurants as well as 3 distribution centres.
