Customer Relations Director

Thanks to more than 2,600 employees, we are a key player in mobility in the Geneva region, working daily in the service of the community.

In order to improve the daily life of as many people as possible, we are constantly developing. That is why at Transports Publics Genevois, we rely on our talents and why not soon on you?

We are committed to offering all our employees:

• a flexible and innovative working environment
• dynamic and evolving career prospects
• attractive social conditions

With us, everyone is welcome and we are convinced that your place is here. Are you ready for this new experience? Then join us!

In a context of transformation and major challenges, the company is now advertising the position of

Customer Relations Director

Your mission

Reporting to the General Management and a member of the Executive Committee, you play a central role in relations with customers, institutional partners, media and employees, while actively contributing to the company’s medium and long-term strategic vision.

Your main responsibilities

Strategic development:

• Develop and lead an integrated internal and external communication strategy, in close collaboration with the Executive Committee,
• contribute, within the Executive Committee, to defining a medium and long-term vision: current and future service contract (2030-2034), mobility offer evolution perspectives up to 2050,
• ensure the implementation of a coherent communication plan, aligned with the evolution of the offer, risk management, and the opinion of institutional, media and public stakeholders,
• optimise passenger information.

Customer service and marketing:

• Strengthen the company’s customer orientation and the quality of the customer experience,
• supervise projects and tools enabling detailed customer knowledge and continuous market analysis (data, segmentation, feedback),
• define and guarantee a global sales policy (pricing, agencies, distribution networks, key accounts, prescribers) aimed at developing customer trust and loyalty.

Future challenges and innovation:

• Lead digital and experiential transformation: applications, dematerialised subscriptions, CRM, marketing automation, data analysis,

• contribute to the evolution towards integrated and multimodal mobility (MaaS): unified ticketing, future of sales points, integration with shared bikes, car-sharing, etc.,
• develop offers adapted to new mobility behaviours and expectations of flexibility,
• position public transport as a sustainable and attractive alternative to private cars,
• promote cross-sector collaboration and Customer Foresight-oriented innovation to anticipate future user needs.

External representation:

• Represent the company and promote its image and achievements to institutional partners, media and the general public.

Your profile

• Master’s degree or higher education in marketing, economics, business management, mobility, public transport or related field,
• minimum 10 years of proven experience in marketing management, sales or commercial management, B2B (businesses and communities) and B2C (end user/traveller),
• proven experience managing teams of significant size,
• combined experience in public and private sectors,
• integrated vision of marketing - sales - customer experience,
• mastery of digitalisation, data and AI issues (ticketing, web, applications),
• excellent communication, negotiation and customer relations skills,
• fluent in French and English, German is a plus,
• good understanding of political, regulatory and institutional public transport issues,
• strong local roots,
• mobilising and collaborative leadership,
• innovative spirit and openness,
• results and efficiency oriented,
• integrity and commitment to the public interest.

Are you interested?

If you identify with this description and are enthusiastic about this position, please send your application (CV + cover letter) by 31 May 2026, exclusively to our representative PageExecutive online at the following address:

https://www.pageexecutive.com/job-detail/directeur-trice-relation-client%C3%A8le-tpg/ref/jn-052026-7011072