Head of Service (80–100%)

About the job

Your Tasks

• You lead, motivate and coordinate a competent six-member team consisting of highly specialised Field Application Engineers, as well as experienced service technicians and Technical Support Engineers.
• You work closely and on equal footing with Product Management, the Customer Projects Manager and Technical Sales to directly incorporate technical feedback from the front line into product and sales development.
• You are responsible for scheduling deployments for commissioning, maintenance and support of our charging stations and charging solutions. You actively participate in the support process: from needs assessment and analysis to quotation and billing.
• You digitalise and optimise service processes to reduce response times and ensure customer satisfaction.
• In complex customer challenges or with partners, you are the first point of contact and coordinator to ensure the best solution is implemented.

Your Profile

• Solid training: Technical basic education (e.g. electrician, automation technician, mechatronics technician) with further education at HF/FH level or a comparable qualification and business management understanding.
• Proven experience in the personnel and professional leadership of technical staff (service technicians / support engineers / field application engineers).
• Ideally experience in the field of e-mobility, renewable energies or electrical installations.
• You do not see service as a "repair shop" but as a strategic tool for customer retention and a revenue driver. You think entrepreneurially and solution-oriented.
• Fluent German and good English skills.

Why Evtec?

• Be part of a young team shaping the growing market of electromobility
• Benefit from an open corporate culture with plenty of room for new ideas
• We live flexible working hours and enjoy at least 25 days of holiday per year
• You enjoy attractive social and insurance benefits, as well as additional perks such as event and anniversary gifts and team events

Do you enjoy sustainable growth and are motivated to shape the future with us? Then we look forward to receiving your application!