ICT Service Manager

About the job

ICT Service Manager

100

Emmen

What you can achieve

• Actively shape IT service management – build and continuously develop business services, service portfolio, service catalogue, budgeting, cost allocation and provider management.
• Define, negotiate and monitor SLAs and OLAs – with end-to-end responsibility for stable and reliable IT services.
• Ensure and improve service quality – through KPI-based monitoring, meaningful reporting and close collaboration with specialist departments, internal IT teams and external partners.
• Use and further develop service tools such as ServiceNow – for efficient control and high transparency.
• Evaluate management information – identify optimisation potentials and initiate improvements within the framework of Continual Service Improvement (CSI).
• Help shape the IT sourcing strategy – with the aim of sustainably strengthening service excellence and cost-effectiveness.
• Make service costs transparent – develop cost models and ensure cost-causative allocation.
• Promote a service culture – empower teams, share knowledge and actively accompany changes in the organisation.

What you bring with you

• Completed studies in (business) informatics, equivalent training or several years of professional experience in the IT service environment
• Sound knowledge of ITIL processes (ideally ITIL Foundation or higher)
• Experience in IT service or provider management
• Technical basic understanding of common IT infrastructures (networks, servers, cloud, end devices)
• Very good German and good English skills, both spoken and written.
• Communicative, committed and reliable team player with a strong service and customer orientation

Do you not meet all the requirements one hundred percent? Apply anyway. We are always looking for talented and motivated people who want to enrich our team. We place great value on diversity and equal opportunities and our goal is to build a diverse team in which everyone can fully develop their personal strengths. We especially encourage all individuals, regardless of gender, who may have concerns about accepting a position in a military-related environment, to apply.

About the department

RUAG ICT Digital Transformation accompanies RUAG on the path to the digital future. We achieve this through a deep understanding and empathy for the needs of our customers as well as through joint design and active participation in the team – as ICT Service Manager.

Your benefits

Salary and benefits

We offer you a performance-oriented and market-appropriate salary, 13 monthly salaries as well as generous bonuses and allowances. Together with other benefits, this results in an attractive overall package.

We place great importance on our employees finding a healthy balance between work and private life. Therefore, we offer flexible working hours and home office options, among other things.

Flexible working

Discounts

At RUAG, you benefit from discounts in the areas of mobility and catering. In addition, you benefit from attractive offers on our benefit portal and have fleet discounts with various renowned car brands.

Advancement and training opportunities

It is important to us to promote and develop the potential of our employees. Through training, courses and further education, we support them in continuously expanding their skills to achieve their professional goals.

Leisure activities

Our employees are close to our hearts. That is why we give them a day off on their birthday, offer a diverse range of sports and the possibility to take additional days off with a salary deduction in addition to the annual holiday entitlement.

Your contact person

Gilbert van Reekum

Talent Acquisition Specialist

+41 58 465 38 12