IT Support Team Leader (m/f) 100%

About the job

Career Level: Experienced Professional

Workload: 100%

Start and Duration: Immediate, permanent position

Workplace: Lucerne / LU

Project ID: P202653565 (please always quote when contacting)

For our client, an established Swiss software company with around 200 employees, we are looking for a strong leader who brings both organisational skills and good technical understanding.

Your experience is in demand: univativ connects you with companies that rely on expertise and solid know-how. Whether you want to enrich your career with exciting projects, contribute your knowledge in responsible positions, or develop further in a new environment – we support you in taking the next step. Together we will find the challenge that fits your experience and goals.

What to expect:

• Personnel and professional leadership of a support team with over ten employees
• Planning and coordination of personnel resources and deployments
• Conducting regular one-on-one and employee discussions
• Further development of a professional and solution-oriented support organisation
• Support with complex or escalated support cases
• Active participation in 1st and 2nd level support
• Ensuring a high level of service and support quality for customers
• Professional development, training and strength-oriented promotion of employees
• Continuous optimisation of support processes, tools and internal documentation
• Conducting quality controls and reviews within the support team
• Exchange with customers on support topics as well as conducting briefings and coordination

What you should bring:

• Completed degree (FH/HF/University) or completed apprenticeship EFZ in (business) informatics or a comparable field
• Several years of experience in IT or application support
• Leadership experience of specialist staff or a support team
• Experience with business software, ERP systems or comparable enterprise applications
• Enjoyment of planning, organisation and process optimisation
• Structured and solution-oriented working style
• High social competence and enjoyment in developing employees
• Resilience and the ability to maintain an overview even in complex situations
• Good understanding of the interrelations between IT, processes and customer requirements
• Business fluent German skills, both spoken and written

What we offer you:

• Flexible working hours and annual working time
• Opportunities for extended leave and sabbaticals
• Modern equipped workplaces
• Attractive internal and external training opportunities
• A long-term oriented corporate culture
• Lots of scope for shaping the further development of the support area

Are we convinced you?

Then send us your complete application documents (CV, certificates, diplomas) quoting the reference number P202653565 by e-mail or alternatively use the online application form on our homepage.

Any questions?

univativ Switzerland AG

Ms Vivianne Schneider, Teamlead HR

Mobile: 078 730 41 31

www.univativ.ch