1st Level Support Online Platform (m/f/d)

As the fifth largest canton in Switzerland with around 6000 employees, we are committed to the common good of society at the

cantonal administration. With an impressive variety of services,

our work affects all areas of life, whether education, economy, law, security, nature, health, construction, culture, or finance. Through our meaningful

work, we leave a small footprint every day, as it is relevant to over half a million people.

The Office for Vocational Education implements the vocational education regulations of the federal and cantonal governments at the cantonal level and supervises the over 16,000 apprenticeships in the canton. We are responsible for vocational, study, and career counseling, the cantonal vocational and continuing education centers, and are in charge of the digital platforms in the field of vocational education.

To ensure the operation of these platforms, we are looking for a

1st Level Support Online Platform (m/f/d)

Starting January 1, 2026, or by agreement

Workload: 60-80%

Location: St. Gallen

What to expect

In this role, you are the first point of contact for users of the online platforms of the Office for Vocational Education (e.g., career choice platform BIZ-Digital). You ensure smooth operation, contribute to user satisfaction, and actively participate in the further development and digitization of our services.

Your tasks include:

• Receiving and processing inquiries via phone and email
• Classifying and resolving technical problems within the scope of first-level support
• Triaging and forwarding complex issues to specialist departments or technical support
• Creating and maintaining instructions as well as updating the knowledge database
• Participating in IT projects and ongoing optimization of internal support processes

What distinguishes you

• Completed vocational training with a federal certificate of competence (EFZ) or equivalent qualification
• Good knowledge of Windows 11, Microsoft 365, and common web browsers
• Experience with iOS, Android, or helpdesk systems is an advantage
• Strong customer and service orientation as well as high communication skills
• Good technical understanding and enjoyment of problem-solving
• Independent, structured, and team-oriented working style
• Very good German language skills, both spoken and written

What we offer

• A varied activity in a modern educational environment
• A high degree of independence and personal responsibility
• Contemporary employment conditions with flexible working time models and home office options
• Attractive training opportunities
• Workplace in a central location in St. Gallen with modern infrastructure

Ready for the next step? If we have sparked your interest and you want to be part of the team, we look forward to your application.

Further information:

Martin Schneider, IT Project Manager, phone 058 229 05 59