Service Engineer Austria & Switzerland (m/f/d)

About the job

Service Engineer Austria & Switzerland (m/f/d)

Location: Remote (Austria/Switzerland)

Your Task

As a service technician for Austria and Switzerland, you are at the forefront of GoodWe's technical support. You provide customers with Level 2 support and assist the local Level 1 hotline teams with escalated issues. Furthermore, you support the training of the Level 1 team, ensuring continuous improvement of service quality. In this role, you are an important part of the regional team for Austria and Switzerland and contribute significantly to our revenue growth and customer retention.

Your daily tasks include direct collaboration with key sales and installation partners, conducting training sessions, and working closely with the service and R&D teams at our headquarters.

This position offers you the opportunity to engage intensively with technical challenges and build close relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Austria and Switzerland.

Your Main Responsibilities

• Supporting the training of the Level 1 hotline to ensure high performance and technical competence.
• Adhering to service KPIs and processes with a strong focus on customer satisfaction.
• Providing direct technical support to GoodWe sales partners and installers through remote and on-site training, commissioning, and troubleshooting.
• Analysing product issues and escalating to Level 3 when necessary.
• Conducting training for customers on installation and service, both online and on-site.
• Collaborating with the regional team for Austria and Switzerland.
• Proactively improving service processes and tools to enhance customer satisfaction and service efficiency.

Your Profile

• Technical background, e.g. a bachelor’s degree or professional certification in electrical engineering, communications technology, or a related field.
• Enthusiasm for technology and a desire to contribute to the dynamic growth of GoodWe Europe.
• Passion for solving complex technical challenges.
• At least 3 years of experience in technical support, ideally in a technical or engineering environment.
• Enjoyment of cross-border collaboration and working with international teams and customers.
• Structured, results-oriented working style with a strong focus on customer service.
• Customer-oriented mindset.
• Fluent German skills are a MUST! as well as English at B2 level.
• Experience in solar, PV, inverters, energy storage, or the utilities sector is an advantage.
• Willingness to travel.

What We Offer

• A unique opportunity to become part of a truly diverse and international, ambitious, and rapidly growing GoodWe EMEA team.
• Excellent professional and personal development opportunities in a fast-growing, leading photovoltaic company.
• A motivating work environment with flat hierarchies and quick decision-making processes.
• Have fun, do something meaningful, and make a difference!!!