Team Leader: Outpatient Secretariat (m/f/d), 80-100%

About the job

We are looking for a Team Leader: Outpatient Secretariat for our locations in Lenzburg and Baden, starting immediately or by arrangement.

Klinik Im Hasel AG is a psychiatric-psychotherapeutic specialist clinic with a cantonal mandate to treat addiction and trauma-related disorders. As a health insurance recognised institution and part of the cantonal hospital list, we offer high-quality, evidence-based, and compassionate treatment for our patients.
With around 170 dedicated employees at three locations – our inpatient clinic in Gontenschwil, the outpatient clinic and day clinic in Lenzburg, as well as the trauma-specific outpatient clinic in Baden – we combine professional expertise with appreciative and interdisciplinary collaboration.

Your tasks

• Professional and personnel management of the 7-member secretariat team at the Lenzburg and Baden locations
• Personnel deployment, holiday and absence planning as well as ensuring presence and deputising
• Induction, training and development of employees including employee appraisals and participation in recruitment
• Implementation and further development of processes and standards in the secretariat, including participation in digitalisation
• Hub between practice management, doctors, psychotherapists, referrers and external agencies
• Active involvement in day-to-day business: patient reception, appointment and agenda planning, consultation assistance and obtaining cost approvals

Your profile

• Completed commercial training or training as a Medical Practice Assistant (MPA) with several years of experience in secretariat or practice administration in healthcare, ideally in the psychiatric or outpatient sector
• At least 3 years of leadership experience, leadership training (e.g. Team Leader SVF) advantageous
• Confident handling of MS Office and clinical information systems, knowledge of outpatient billing (2 x advantageous...)
• Cooperative and appreciative leadership style with strong communication skills and assertiveness combined with organisational talent, resilience and flexibility
• We expect an attitude characterised by appreciation and respect in dealing with our patients

Our offer

• Independent and responsible activities
• Committed and motivated team
• Further training opportunities and employee benefits
• Well-developed occupational health management
• Central workplaces directly at Lenzburg and Baden stations

More information about the advantages of Klinik Im Hasel AG as an employer can be found here .

Have we piqued your interest? We look forward to your application.
If you have any questions, our HR team will be happy to assist you by phone at Tel. 062 738 60 28.


We wish to fill this vacancy without the support of personnel service providers.


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