Customer Care Employee mobilezone B2B (m/f/d) 80 - 100% Urnäsch (approx. 20 mins from St. Gallen)

09 May 2026
80 – 100%
Permanent position
Rotkreuz

Job summary

Join mobilezone, a top independent Swiss telecom specialist. Be part of a dynamic team in a supportive work environment.

Tasks

Handle customer inquiries via phone and email efficiently.
Coordinate complaints and support device repair requests.
Assist in staging projects and perform various admin tasks.

Skills

Commercial training or equivalent required; customer service experience preferred.
Fluent in German, strong French skills essential.
Strong communication skills with a service-oriented mindset.

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About the job

As a leading independent Swiss telecom specialist, we offer competent advice, comprehensive services, and a seamless range of devices in the mobile and fixed network telephony sector. With 120 sales outlets in all major Swiss towns and shopping centres, we are the most important independent sales partner for all network operators in Switzerland.

The mobilezone group is divided into the two business areas "Trade", which covers the private and business customer segments, and "Service Providing"

The business customer area - mobilezone business (B2B) - consists of the back office department based in Urnäsch AR, the Key Account Management and Project Management, which looks after large customers and all projects, as well as regional teams of Account Managers who take care of SME customers on the move.

To support our Customer Care team, we are looking for you in Urnäsch immediately or by arrangement as:

Customer Care Employee mobilezone B2B (m/f/d)
80 - 100% Urnäsch (approx. 20 mins from St. Gallen)

In this role, you can contribute to smooth and high-quality customer service.
The customer is at the centre of mobilezone business.

We offer you:

Modern infrastructure in a central location (Urnäsch)
Working in a young, dynamic team
Appreciative corporate culture
Lots of creative freedom with independent action
Employee offers in the telecommunications sector
Attractive occupational pension scheme benefits
Accident insurance in the private sector
Sustainability lived in everyday work
5 weeks holiday with the option to buy additional leave
Discounts on products and services from other companies and much more…

A completed commercial apprenticeship or equivalent is a prerequisite for this responsible role. Initial professional experience in customer service or similar is an advantage. Fluent German skills are a must, very good French skills (spoken and written) are essential. Other languages (Italian, English) are a plus. We are looking for a linguistically talented, communicative team player who brings a strong service orientation and always focuses on customer needs. If you have a structured way of working, a flexible, independent and resilient personality, then we definitely want to get to know you.

You will take on the following tasks:

Operational daily business: responding to customer enquiries by phone and email, coordinating complaints / escalation cases and enquiries about device repairs, contact person and support for customer concerns
Participation in staging projects
Various other administrative tasks
Order processing including data entry in internal systems and provider tools

Apply now via the online application system. For further information about the position, please contact Jürg Lütscher, our Head of B2B Backoffice, at +41 58 400 27 24.

Apply now

mobilezone ag, Tüfenbergstrasse 11, 9107 Urnäsch | https://mobilezone.ch