Deputy Section Head Quality Management

About the job

Deputy Section Head Quality Management

Become part of our team

Your work has an impact – for Bern and for the people who live and work here. Help shape the community and the future of this city with us: visible, tangible, sustainable.

The Directorate for Security, Environment and Energy is committed to safety, protection and assistance, environmental protection, sustainable energy supply, and is responsible for building permit procedures as well as the Bern Zoo. Protection and Rescue Bern unites the professional and militia fire brigade of the city of Bern, the Bern ambulance service, and the civil protection organisation Bern plus. It operates the emergency call centres 118 and 144. The prevention and intervention areas of Protection and Rescue Bern provide the best possible safety and protection around the clock – in the federal city, the Bern agglomeration, and the canton.

What you achieve

• You support the QM section management in the development and implementation of the QM strategy as well as in organisational and resource planning
• You are responsible for error and complaint management and participate in certifications
• You assist in the planning and coordination of internal audits, conduct them, and implement continuous improvement process activities and QM projects
• You analyse and optimise QM processes and prepare process data, key figures, and quality reports
• You have the professional leadership and support of the CIRS processors and auditors and act as deputy to the QM section management in their absence

What you bring

• You have completed a commercial vocational training. Further training in quality management (e.g. CAS Quality Management, Quality Representative or ISO Auditor) is an advantage
• Several years of professional experience in quality management / IMS as well as experience in the further development of management systems are advantageous
• Practical experience in planning and conducting internal and external audits as well as in continuous improvement projects is part of your expertise
• You have sound knowledge in process, project, error, complaint and risk management as well as good knowledge of applicable ISO standards
• You are strong in communication, have pronounced team and leadership skills, are self-responsible, resilient, and willing to embrace change

Your benefits in Bern

For meaning & city life

With us, you make a difference. You help shape city life, take responsibility, and make Bern more liveable.

Safety & stability

We offer you fair pay, clear structures, regulated working hours, and long-term prospects.

Space for your whole life

Our working model adapts, wherever possible, to your life. With us, you bring all areas of life into harmony.

Growing with Bern

We give you room for development, further training, and independent action.

Healthy in everyday life

With sport, exercise and advice, you stay in shape: physically, mentally, socially – and not only at the workplace.

Benefits for every day

We offer you practical extras that make your everyday life easier and more enjoyable.

Contact

Would you like to learn more about this position and our team at the City of Bern? I look forward to meeting you and am happy to help!

Özge Kösker

Section Head QM

031 638 98 66

Unsure if you meet all the requirements?

Even if you (still) do not meet all the requirements – we are curious, want to get to know you, and look forward to your application!

Your application process

This is how the application process works with us:

Step 1: Online application

Submit your application documents online via our job portal. To allow us to process your documents further, you must create a login. After submitting your application, you will receive a confirmation. We assess each application individually based on the criteria in the job advertisement. This sometimes takes a little time. If your application fits, we will contact you for a first interview.

Step 2: Interviews

In the interview – by phone, on site or online – we want to get to know you. We check whether your expectations of the position match ours, what experience and skills you bring, whether you like our culture, and how you fit into the team. If there is mutual interest and depending on the position, several interviews may take place. All your questions about the position, the team or the employment conditions are always welcome.

Step 3: Further steps in the process

Depending on the position, we arrange a trial or taster day, give you a professional task, organise a meeting with the team, or invite you to an assessment. References are usually also part of our application process. You will be transparently informed about all steps in the process.

Step 4: Application decision

Are you convinced by us and we by you? After a verbal offer, you will receive a confirmation, the contract documents and information on how to proceed until you start the job. It did not work out? We are pleased if you apply for other exciting positions despite the rejection.

For Bern. With heart. With impact.

More than 4,500 people work together in the City of Bern, spread across five directorates and more than 80 professions. We are committed with passion and conviction to the people who live and work here. Together we shape the community and the future of this city – visible, tangible, sustainable. For our city. For Bern.