Customer Service Employee (m/f/d) 60%

15 May 2026
60%
St. Gallen

Job summary

Join Manor's customer service team in St. Gallen! Enhance the shopping experience with us.

Tasks

Handle customer inquiries and complaints efficiently.
Provide knowledgeable advice in both online and offline services.
Assist with e-shop orders and returns using tablets.

Skills

Completed education in retail or business preferred.
Strong communication skills and team-oriented mindset.
Proficient in IT and fluent in German with another language.

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About the job

St. Gallen | Part-time 60% | fixed-term | from 01.06.2026 to 31.07.2026 |

Customer Service Employee (m/f/d) 60%

Every visit is something special – and that is exactly what our service is based on. With team spirit, agility and genuine customer proximity, we shape Manor as the No. 1 department store for everyday life, both in our shops and online. You love a dynamic environment and want to contribute your strengths? Then help us shape the shopping experience of tomorrow!

To strengthen our team in the customer service area, we are looking for a motivated and committed customer service employee, 60%, at the St. Gallen location from 01.06.2026, fixed-term until 31.07.2026.

Your responsibilities
- You take care of customer concerns and complaints and develop solutions quickly and confidently.
- You ensure comprehensive and competent advice in the assortment and service area, covering both our offline and online offerings.
- You place webshop orders for our customers via tablet, thus creating a unique, comprehensive shopping experience.
- You are the contact point for e-shop pickups and e-shop returns.
- You are an expert for our Manor World Mastercard and our loyalty programmes.
- You take on general administrative tasks in the back office.

Your profile
- Ideally, you have completed basic training in retail or a commercial field.
- You have experience in a comparable role, preferably in customer service.
- You are a communicative personality and enjoy interacting with different stakeholders.
- You can handle a high customer frequency and keep an overview even in hectic situations.
- You are a team player and value a neat appearance and exemplary manners.
- You have good IT skills and are proficient in common Office applications.
- You speak fluent German and preferably have knowledge of another national language.
- You have a clean debt enforcement and criminal record extract.

Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people and trains about 200 apprentices annually. Manor AG operates 65 department stores, 23 Manor Food markets and 23 Manora restaurants as well as 3 distribution centres.