Support & Help-Desk Specialist (1st Level)

Job Description

Become a sminion and support our customer support!

With smino, we are fundamentally revolutionizing the construction industry. We develop modern and digital tools for planning and construction projects.

To complement our support team, we are looking for strong reinforcement immediately or by arrangement. As a customer supporter, you help our customers with questions, problems, and collect their feedback. This way, you actively support them and help them with digital transformation. The onboarding takes place on-site in our office in Rapperswil-Jona. You are not alone; a young, highly motivated team is always by your side.

Your tasks

Main tasks:

• First point of contact for customer inquiries via phone, email, and chat - competent, friendly, and solution-oriented.
• Analysis and resolution of technical problems (software, licenses, devices); providing clear instructions.
• Maintenance and expansion of the knowledge base; training customers on product functions and best practices.
• Identification and escalation of complex cases to 2nd level support or specialist departments.
• Close collaboration with product, development, and QA teams to improve support processes and product quality.
• Conducting software tests and quality checks on new features and releases.
• Management of IT hardware (assignment, setup, offboarding) as well as internal 1st level IT support.

Tools & Systems:

Crisp, Hubspot, Changelogfy, internal admin tools, asset management systems

This is how your application will be processed fastest

Upload your application documents with just a few clicks via the "Apply Now" button at the bottom of this page.

We look forward to getting to know you.

We do not work with recruitment agencies for this position and do not respond to applications submitted via recruitment agencies.

About us

smino (from the Greek σμήνος – sminos meaning swarm) is an intuitive process solution for construction projects that enables smooth collaboration of all parties involved. For this, all necessary functions are seamlessly linked in a digital platform. We believe that only strong teams can build a livable world. For this, we unite the strengths of each individual in the team and lead complex construction projects to success.

Our values form the foundation of our culture and enable our shared growth on an individual, team-oriented, and entrepreneurial level:

Excellence & Commitment

Excellence means for us the aspiration to achieve the best with a talented team. It means taking action, seizing opportunities, and making and reaching decisions. In our emerging organization, it is our responsibility to proactively address topics and master them confidently. It is our determination, dedication, and unwavering sense of responsibility that make up our commitment and give us the strength to achieve our goals.

Respect & Appreciation

We want to continuously create a culture where people meet with respect & appreciation.

We see this not only as mutual support and consideration of each other's needs but also as recognizing and unfolding the full potential of each individual. We show appreciation in the company by recognizing very good performance, celebrating successes together, and maintaining open communication.

Perseverance & Ease

Mastering challenges is one of our greatest strengths and distinguishes us.

We rely on self-confidence, positivity, flexibility, and commitment to achieve a state of ease in which obstacles are overcome and successes can be achieved.