Customer Support Agent (all) 70–100%

About the job

Are you ready to contribute in a versatile working environment and further develop your skills? Our Customer Support & Academy division forms the central interface between Finnova, our customers and partners. We support our customers in the daily operation around our products and digital services and ensure that their concerns are handled quickly and purposefully.
As part of our dedicated Customer Support team, you will work at the interface between customers, banking and IT, closely collaborating with various specialist and development teams as well as our partners. In doing so, you will gain insight into different Finnova products and services, take on responsibility and continuously expand your knowledge.
You can expect a varied role with plenty of customer contact and personal responsibility – and the opportunity to actively shape the further development of our Customer Support.

• direct contact with our customers and partners and supporting them as a central point of contact for questions about our products and the extranet
• triaging and quality checking support tickets and ensuring they are complete and forwarded to the right places
• supporting our customers and internal departments in the use of our ticketing tool
• creating reports, analyses and customer-specific dashboards and setting up and managing users and permissions for our various platforms
• coordinating and tracking customer concerns across various internal and external interfaces
• assisting with the administration and delivery of our Academy courses for customers and partners
• actively contributing to the optimisation and further development of our support processes and services

• with your IT affinity or initial experience in the IT field – the position is also suitable for motivated career changers
• if you enjoy working with customers and partners and have a strong service orientation
• if you have an interest in banking, software and digital services – knowledge of the banking environment is an advantage but not a requirement
• if you can quickly familiarise yourself with new tools, processes and technical topics
• if you work in a structured way, keep an overview and set the right priorities even with several simultaneous requests
• if you can express yourself clearly and professionally in German both orally and in writing (at least C1); English skills are an advantage