Teamlead Product Content & Merchandising

About the job

Since 2009, Gonser AG has been very successful in Swiss online retail and has developed into a dynamic company with over 70 employees in recent years. On GONSER.CH, we offer a wide range of garden, home, and leisure products. Our recipe for success: fair prices, fast shipping, and a young, motivated team that provides our over 1,000,000 customers with uncomplicated service every day.

As a growing Swiss e-commerce company with a broad range of products and plenty of room for your own ideas, we are looking immediately (or by arrangement) for a proactive, customer-oriented, and analytical personality for the role of

Teamlead Product Content & Merchandising (80-100%)

Do you have a good sense for convincing product presentations and a desire to help shape content, processes, and performance in a dynamic online shop environment?

As Teamlead Product Content & Merchandising, you are responsible for the strategy, implementation, and further development of high-quality, sales-promoting product content for our webshop. Together with your small team, you ensure that our products are presented in a customer-friendly, understandable, and effective manner. Create shopping experiences that inspire and showcase our products in the best light with your expertise.

Your challenge

• Further development of the product content strategy in the online shop with a focus on customer needs, shop performance, trends, and growing product ranges
• Ensuring high-quality, sales-promoting, and compliant product presentation in text and images
• Optimising and scaling processes for content creation, approval, and maintenance, including sensible automation and AI support
• Leading, coaching, and developing a small team with a focus on quality, personal responsibility, and continuous improvement
• Close collaboration with purchasing, marketing, SEO, and data/BI to specifically develop product content, processes, and interfaces
• Analysing content performance and deriving data-based recommendations for relevant stakeholders
• Planning and accompanying A/B tests to optimise product detail pages and contributing your own ideas for the further development of the shop
• With your eye for optimisation potential in e-commerce, you independently and effectively drive improvements forward

What is important to us

• 2–3 years of professional experience in product content, merchandising, or UX in a digital environment, ideally in e-commerce
• Very good understanding of customer experience, sales-oriented product communication, and the ability to consistently think from the customer’s perspective
• A strong sense for high-quality visual and textual product content as well as a high standard of quality
• Analytical strength, commercial thinking, and experience in evaluating data, deriving optimisations, and ideally using A/B testing purposefully
• Openness and affinity for AI-supported tools and automation to further develop content processes
• Communication skills, structured working style, high initiative, and perseverance to successfully drive optimisations forward
• Experience in development-oriented employee leadership and collaboration with interdisciplinary teams
• Basic knowledge of SEO and a good understanding of how to prepare product content in a search engine-friendly manner
• Knowledge of ERP or PIM systems, such as PlentyONE, as well as experience with HTML are advantageous

Our offer

• The opportunity to strategically shape exciting content in the long term and provide customers with real added value
• Plenty of creative freedom in a key role: you will have the chance to take responsibility, set new impulses, and actively shape real change
• Management as a sparring partner on an equal footing
• A collegial team with short decision-making paths and flat hierarchies
• Attractive employee discounts on our range
• A modern workplace in Hergiswil NW
• 5 weeks of holiday per year
• Flexible working with home office options and individually adjustable annual working hours

Curious? Then we look forward to your application! For this position, we work with an external recruiting partner who handles the initial selection of applications. Please send your application by email to barbara.wieser@digitalheads.ch.