Sursee
Senior IT Service Manager - ITSM & Service Design (m/f/d)
- 10 November 2026
- 80 – 100%
- Permanent position
- CHF 120 000 - 135 000 /year
- English (Intermediate), German (Fluent)
- 6210 Sursee
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Senior IT Service Manager - ITSM & Service Design (m/f/d)
Salary - CHF120,000 - 135,000An established company operates in the field of public IT and IT services. As an experienced recruitment partner in this sector, we know the most exciting employers. If you want to learn more about the company and the position, then apply now.
Role:
Do you want to actively shape the quality and future viability of a complex IT service organisation? In this key position, you take responsibility for the service portfolio and continuously develop its structure, quality, and control. You work closely with various stakeholders, establish modern ITSM standards, and ensure that services are consistently aligned with business requirements. You operate within the environment of ITIL 4 and SAFe and have considerable scope for design.
Responsibilities:
You are responsible for the IT service catalogue in Matrix42 and strategically develop the service design and the underlying service models.
You define, negotiate, and optimise Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) and ensure their consistent implementation.
You continuously develop the ITSM process landscape, governance structures, and service management standards based on ITIL 4.
You take on the professional leadership of the service management working group, initiate development impulses, and promote cross-departmental collaboration.
You establish meaningful service reviews, metrics, and reporting, derive optimisation measures, and represent service management interests towards internal and external stakeholders.
Qualifications:
You hold a master’s degree in computer science, business informatics, business administration, or a comparable academic qualification.
You bring many years of experience in IT service management and have solid expertise in service design, service catalogue, and service level management.
You are familiar with ITIL 4 and have successfully introduced or further developed complex ITSM processes, governance models, and organisation-wide standards.
You have experience in managing strategically relevant specialist projects and can translate different interests into viable solutions.
You possess strong moderation and negotiation skills, present convincingly, and communicate very confidently in German. English skills are an advantage.
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Sursee
Contact
Buse Aslanvuran,
+41443852138
