Customer Service (m/f/d), 80-100% with Italian skills

About the job

At Fresenius Medical Care, we are committed to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision – "Creating a future worth living. For patients. Worldwide. Every day." – guides everything we do. With over 125,000 employees in 3,700 dialysis centres and 39 production sites worldwide, we provide direct patient care through our Care Delivery network, develop and deliver medical products, therapies, and digital solutions through Care Enablement, and accelerate transformation through our FME Reignite strategy. Our values drive us:

· We care for our patients, each other, and our communities.

· We connect teams and borders to achieve excellence together.

· And we are committed to doing things right, growing purposefully, and leading kidney care with innovation and compassion.

Customer Service (m/f/d), 80 – 100 % de/it/fr

As a new member of Customer Service, you will focus together with the team on the satisfaction and best possible service for our customers and patients. We offer you a challenge where you can grow both professionally and personally.

These are the tasks you can look forward to:

• Timely order processing (internal and external) up to delivery/shipment and invoicing
• Processing credit and debit notes
• Responding to customer enquiries
• Conducting checks on order processing in cooperation with various departments
• Handling complaints
• Processing returns
• Flat-rate billing
• Various administrative tasks, including data maintenance (SAP), statistics, and processing internal and external forms

 These skills distinguish you:

• Very good German skills, fluent Italian/English, French skills desirable
• Good SAP user knowledge and practical experience in customer service advantageous
• A strong service orientation with a focus on our internal and external customers
• Communication and persuasion skills, decisiveness, teamwork, reliability
• A careful working style and a quick grasp
• A completed commercial apprenticeship

Our offer for you:

• A field of activity that requires independence and responsibility from you
• A long-term perspective with responsible tasks
• Comprehensive induction and the opportunity to develop personally and professionally
• A motivated, cross-departmental team in a corporate environment
• A new, modern working environment designed according to New Work principles
• A corporate culture where appreciation and team spirit are paramount
• Attractive employment conditions (at least 5 weeks’ holiday, above-average pension scheme, training and further education as well as other benefits)

Have we aroused your interest?If you are enthusiastic about a responsible and varied field of activity, we look forward to receiving your meaningful application via this link:

Customer Service Representative

Ms Sabrina Ercolani, Head of HR Alpine, will be happy to provide you with further information at Tel. 041 619 50 79.

Fresenius Medical Care (Switzerland) AG, Aawasserstrasse 2, 6370 Oberdorf NW www.freseniusmedicalcare.ch