Universitätsspital Basel
Basel
IT Service Manager 80-100%
- 30 June 2026
- 80 – 100%
- Basel
About the job
What you can achieve
- Introduction, further development and operation of ITSM processes (Incident, Change, Problem, Request)
- Establishment and maintenance of a central CMDB including definition of data models and governance
- Further development and operation of Jira Service Management as a central service management platform
- Establishment of ITSM standards, methods and best practices (ITIL-oriented) within the organisation
- Ensuring service quality through KPIs, reports and continuous improvements
What you bring with you
- Solid experience in IT Service Management
- Experience with Jira Service Management or comparable tools
- Knowledge in building and operating a CMDB as well as in service modelling
- Understanding of process design, implementation and organisational anchoring
- Structured, solution-oriented working style and high service orientation
Your benefits at USB
- Attractive salary policy and excellent social benefits
- Discounts in shopping, sports and leisure
- Support with relocation and finding accommodation
- 25 holiday days plus 5 additional flexible days off
- Support for further training, continuing education and career planning
- Campus in the heart of Basel and the tri-border area
- Comprehensive childcare options
- Free sports and exercise programme
About USB
There are many reasons to join us: Working at USB primarily means being part of a dedicated team of over 7,500 employees from around 90 nations. Our lively daily routine is characterised by pioneering research, top-level medicine and knowledge transfer at the highest level. Added to this are a modern corporate culture, interdisciplinarity, inspiring innovative power and diverse training and development opportunities.
Would you like to help shape the hospital of the future with us? Then become part of us! #TeamUSB
