Service Coordinator (80% - 100%)

10 March 2026
80 – 100%
Baden

Job summary

At ABB, we help industries work more efficiently and cleaner. Join us for a chance to grow and contribute meaningfully.

Tasks

Plan and coordinate service operations for UPS systems in Switzerland.
Ensure resources and logistics are in place for smooth service delivery.
Act as the main contact for customers during service assignments.

Skills

Technical or commercial education with 3 years of relevant experience.
Strong communication skills in German, English, and French.
Proficient in MS Office and ERP systems, ideally SAP.

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About the job

At ABB, we support industries in working more efficiently and cleanly – and every single person contributes to this. We offer all employees the opportunity to take responsibility and actively drive their own development. Together, solutions are created that everyone can be proud of. We are looking for committed talents to drive the world forward together.

This position reports to:

Service Team Leader

Your role and responsibilities

As a Service Coordinator (m/f/d), you play a central role in planning and coordinating service deployments for UPS systems (Uninterruptible Power Supplies) in the Electrification sector in Switzerland. You ensure that the right resources, spare parts, and logistical means are at the right place at the right time so that service deployments can be carried out smoothly and efficiently.

In this role, you report to the Support Team Leader and are the central contact person for our customers during the execution of a service order. You significantly contribute to maximising customer satisfaction by reliably fulfilling all contractual obligations as well as individual requirements.

Work model: Hybrid

This position is part of the Electrification, Smart Power business unit and is based at the Baden, Aargau location.

Your tasks

Planning, scheduling, and coordinating service technicians in Switzerland, taking into account availability, qualifications, proximity, and urgency
Organisation and management of service orders such as maintenance, repairs, installations, and commissioning
Close coordination with customers and the service team for efficient planning and implementation of daily service activities
Central interface function including ongoing monitoring of resource planning and flexible response to changes, focusing on customer satisfaction and business success

Your profile

Completed technical or commercial training
At least 3 years of professional experience in service planning, e.g. as a Service Dispatcher or Service Coordinator in a comparable role
Solid knowledge and practical experience in maintenance, service, commissioning, and repair of electrical systems or devices
Very good oral and written communication skills
Confident use of MS Office and ERP systems, ideally SAP
Very good German language skills, both spoken and written; English and French are advantageous, Italian skills are also welcomed

More about us

ABB Smart Power offers innovative solutions for power distribution in data centres, industrial and production facilities, critical infrastructures, as well as commercial buildings. Our technical teams work closely with partners and customers to deliver advanced solutions that support rapid growth, the energy transition, and sustainability goals.

Our portfolio includes, among others, industrial circuit breakers, low-voltage systems, motor starter applications, as well as safety devices such as switches and relays. The Power Protection division supports the world’s largest data centre operators with energy-efficient UPS solutions. With the ABB Ability™ Energy Manager, we also provide a scalable, user-friendly platform that helps companies save energy and reduce CO₂ emissions.

The recruitment process is accompanied by Talent Partner, Ece Özen.

The future will be cleaner and smarter through diverse talents – curious, courageous, and creative. We value people with different personal backgrounds and experiences.

Ready to make a difference together?

Apply now directly or discover more about ABB and our solutions worldwide at: https://www.abb.com