Customer Service Agent

06 May 2026
100%
Olten, CH +1 weitere …

About the job

SIX drives the transformation of the financial markets forward.

What sets us apart drives us forward: Between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value clever minds and inspire them to grow with their ideas. Come and shape the future of the financial markets with us.

Customer Service Agent

Olten, Zurich |On site | Reference 7930

Within a lively, helpful and well-coordinated team, you will advise bank customers by telephone (inbound) on various topics related to the use of electronic payment methods such as debit cards, TWINT, Apple Pay, Samsung Pay and Google Pay. As part of our support, you can expect flexible working hours from Monday to Sunday in shift work as well as attractive fringe benefits. You will work either in our SIX office in Olten or Zurich and also have the possibility to work up to 40 % from home.

These are your tasks

Analysis of potential card misuse and support in disputing them
Technical support for web and app solutions (registration and operation)
Execution of debit Mastercard, Visa Debit, Maestro, VPay and bank card blocks for Swiss banks on behalf of private customers, banks and third parties (blocking services)
Providing information on payment transactions, products, services and campaigns
1st level support for the mobile payment app TWINT

This is what you bring

Completed training (preferably customer dialogue specialist or commercial basic training) or A-levels
Experience in call centre or customer service in a similar role
Business fluent in German and French. Italian, English an advantage
Independent, team-oriented, flexible with time and resilient personality with a strong customer and service orientation
Very good PC user skills

If you have any questions, visit our FAQ page or contact Maria Teresa Buchanan at the number +41 58 399 8083.

For this vacancy, we only consider direct applications.

Diversity is important to us, so we welcome applications regardless of personal background.