Head of Customer Service

About the job

IBB Energie AG is a medium-sized energy supply company in the canton of Aargau. We take pride in the high quality of our products and services. The dynamism in our market offers exciting challenges – just the right fit for personalities who want to commit their energy to our customers.

Head of Customer Service

Your challenge:

• Leading a team currently consisting of five employees in the areas of customer consulting and reception
• Technical advice for customers
• Further development of processes and products
• Optimisation of internal collaboration between departments
• Evaluation and further development of IT tools (including project management)
• Definition and implementation of measures to increase efficiency

What you bring with you:

• Several years of leadership experience in customer consulting
• Strong customer and service orientation
• Cooperative and solution-oriented leadership style
• Confident German language skills in oral and written communication
• Experience in project management
• Experience in the energy sector is an advantage
• Good technical understanding and a strong affinity for the digitalisation of processes
• Further training in sales / customer consulting is an advantage

What we offer you:

• CHF 100.- monthly in the form of lunch vouchers as a contribution to your meals
• Purchase of REKA checks with a 20% discount
• Free half-fare travelcard
• Up to CHF 150.- per month towards your personal health insurance premium
• We pay the contributions for occupational and non-occupational accident insurance, including additional private accident coverage
• Annual performance bonus, which can be paid out or converted into an additional week of holiday
• And much more…