Shift Manager with Additional Service & Administration Function 80-100% (m/f/d)

About the job

At HANS IM GLÜCK, we focus on what really matters: ensuring the well-being of our environment, our employees, and our guests.

With a team from over 100 nations, we know how important openness and tolerance are. We are also happy to offer opportunities to returnees and career changers. We want you to be able to be yourself with us and to enjoy your job. We don’t need a uniform, because we know that moments of happiness arise when you feel comfortable.

For our location Bern Station, we are immediately looking for a friendly and motivated

Shift Manager Service & Administration 80–100% (m/f/d)

We offer you:

• Fun at work in a great team
• Varied tasks and a relaxed atmosphere – informal culture, no uniform, respect and collaboration on equal footing
• A secure job with fair and punctual payment
• A well-located workplace in a central location
• Free drinks and discounted staff meals
• Individual advancement and training opportunities through our in-house academy
• A company that is sustainably growing
• A responsible position with scope for creativity and the opportunity to develop professionally and personally

You bring with you:

• You have experience in gastronomy, ideally already as service manager, deputy service manager, shift manager or in a comparable position.
• You have administrative experience in the service area and are confident in using common computer programmes and internal systems
• You have a good understanding of inventory management, ordering, goods receipt, stocktaking and quality assurance
• You know the applicable hygiene and HACCP standards and consistently ensure their compliance
• You work structured, independently and solution-oriented
• You have a pronounced hands-on mentality and actively pitch in with service and kitchen daily tasks
• You can motivate, guide and support a service team and keep an overview even in stressful situations
• You are team-oriented, loyal and respectful in dealing with employees and supervisors
• You are willing to take responsibility for the service area and continuously develop yourself
• You have good technical understanding and no fear of contact
• You are willing to work early and late shifts

Your tasks:

• You take over the leadership and responsibility for the service area of your shift and ensure smooth operations.
• You coordinate the staff deployment in service, assign employees according to their skills and actively support your team in daily business.
• You ensure an efficient service process as well as compliance with our quality, hygiene and HACCP standards.
• You ensure a professional and attentive service and make sure our guests always feel well cared for.
• You ensure that all work processes in service are carried out efficiently and according to our standards.
• You are the contact person for guest concerns and complaints and find solution-oriented solutions together with your team.
• You actively support your team in daily business and ensure that orders, processes and services are implemented reliably and efficiently.
• You ensure compliance with all hygiene, quality and safety standards in the service area.
• You take over administrative tasks in the service area, especially documentation, ordering and maintenance of relevant systems.
• You train and support employees in daily service and ensure structured onboarding and further development of the service team.
• You keep an eye on cleanliness, order and the impeccable condition of the service area as well as the work and guest areas.
• You report technical problems, special incidents and necessary repairs to the responsible departments.
• You support the optimisation of service processes and workflows and contribute to continuously improving efficiency and service quality.
• You work closely with the operations or restaurant management and ensure reliable information exchange.
• You live the values and standards of HANS IM GLÜCK and contribute with your commitment to a strong, professional and motivated service team.

We look forward to hearing from you!

Seize your happiness and apply directly online.

Working at HANS IM GLÜCK means: You become part of a leading company in system gastronomy. HANS IM GLÜCK has been active since 2010 and offers burger grills in Germany, Austria, Switzerland and the Netherlands.