exedra ag
Winterthur
Customer Support Officer 100% (m/f)
- 13 November 2026
- 100%
- Temporary
- German (Native language)
- 8404 Winterthur
About the job
We bring people together. Whether you are looking for a suitable job or the right workforce: we see who fits together and multiply the potential of every partnership. We have been proving this every day for 30 years.
For our client, a leading Swiss health insurance company, we are looking immediately or by arrangement for a Customer Support Officer at 100% capacity. The workplace is Winterthur or home office.
Your tasks
Your profile:
Your prospects:
Are you interested? Mr Luca Mainardi looks forward to receiving your complete application documents via email.
Customer Support Officer 100% (m/f)
For our client, a leading Swiss health insurance company, we are looking immediately or by arrangement for a Customer Support Officer at 100% capacity. The workplace is Winterthur or home office.
Your tasks
- Operational work as a Customer Support Officer in shift work (Mon-Fri 07:45 - 16:30 or 11:15 - 20:00 and at weekends 09:00 - 15:00)
- You receive telephone customer enquiries and record and document the conversations in the electronic medical record
- You forward medical enquiries to the medical professionals and triage incoming calls
- You also handle written enquiries via email
- Your friendly and service-oriented manner ensures high customer satisfaction
- You work in a dynamic and committed team with a high degree of autonomy
Your profile:
- Completed commercial basic training or a comparable qualification (e.g. Customer Dialogue Specialist)
- You have already gained initial professional experience in insurance, a call centre or healthcare
- You speak German as your mother tongue and have very good knowledge of a foreign language (English, French or Italian)
- Enjoyment of customer contact and telephone customer advice
- You bring a high level of customer and service orientation
- Good IT skills
- You are a team player, communicative and also bring initiative and empathy
- Willingness and flexibility for shift work complete your profile.
Your prospects:
- Attractive employment conditions
- 40-hour week
- Flexible working hours
- A motivated and collegial team
- Possibility of home office after training (training lasts about 3 weeks and takes place on site in Winterthur)
Are you interested? Mr Luca Mainardi looks forward to receiving your complete application documents via email.
exedra ag
Mainardi Luca
Freie Strasse 39
CH-4051 Basel
Mainardi Luca
Freie Strasse 39
CH-4051 Basel
