Co-Manager: Customer Centre (70-100%)

About the job

Our commitment to buildings really makes sense. We protect what matters and are there when it counts. With us, you are more than welcome to take responsibility, help shape things, make a big impact, develop yourself, and simply be yourself. Welcome to the GVB team.

Co-Manager: Customer Centre (70-100%)

What you achieve with us - your meaningful tasks

You co-manage the Customer Centre and develop it into a high-performing, customer-oriented hub. Together with your team, you ensure that customers are served simply, quickly, and reliably, and that their concerns are resolved efficiently. In doing so, you optimise processes, strengthen the service culture, and actively shape the customer experience across all touchpoints.

Specifically:

• you effectively lead the Customer Centre and reception and consistently develop your team and the service culture.
• you are responsible for the central customer entry point and ensure fast, competent, and cross-channel support according to the First-Time-Right principle.
• you develop the department and its services together with the Processes & Automation department and implement optimisation potentials purposefully.

What sets you apart - this is why you are our wow

You understand what good customer service needs today and are used to further developing services. You have the instinct to provide customers with fast, reliable, and simple support. And you know how to actively accompany teams in their development. You guide your team proactively, remain calm even in demanding situations, and ensure a consistently positive customer experience. In doing so, you combine professional strength with genuine empathy.

• you lead through trust, impact, and clear goals.
• you combine entrepreneurial thinking with strong execution skills.
• you inspire people for change.
• you make clear decisions even under uncertainty.
• you think cross-departmentally and networked.
• you confidently guide your team through a dynamic daily routine, ensure high quality in customer contact, and create a consistently positive customer experience - even in demanding situations.
• you purposefully develop customer service, processes, and collaboration, combining efficiency, empathy, and clear customer orientation.

What we offer you - your benefits with a wow effect

In this role, you actively shape a central element of our customer experience - operationally, culturally, and procedurally. You take responsibility for a visible area with direct influence on our customers and plenty of scope for development and change.

• Truly excellent flexible working
• Full coverage of accident and daily sickness benefits insurance
• Preferential conditions on insurance products and own pension fund with attractive contribution model
• Attractive mortgages for owner-occupied property
• Generous support for further training
• Discounted mobile phone subscriptions, PubliBike subscription, and REKA card with bonus

Where you get involved - here works your future team

Behind every house is a story. The story of the people and animals living in it. Around 550 employees, three companies, under the umbrella of the GVB Group.

GVB Services AG ensures that customers receive impeccable service. It is the operational heart of the GVB Group. Here, customer orientation is combined with expertise and digital products. The Operations Center area is the central point of contact. Customer concerns are handled here, insurance processes are managed and continuously developed - efficiently, digitally, and customer-oriented.

You will find us in Ittigen (BE), ten minutes from Bern Wankdorf.

Our employees are our wow. Will you soon be one of them?

The GVB world is on a first-name basis. This starts already with your application. We welcome every application but can only consider online applications.