Customer Support Specialist Online Casino 80-100%

About the job

About us

We are a leading land-based casino in Switzerland with a solid track record and a profound understanding of our players' needs. As a trusted name in the gambling industry, we took the next step in July 2025: Our online casino is live! After the successful launch, the next exciting phase begins: the further development and expansion of our platform. For this, we are looking for committed individuals who take responsibility, actively contribute their ideas, and help shape the future of our online casino.

Your tasks

• First point of contact: You are the first contact for all player inquiries via telephone, live chat, and email.
• Competent advice: With empathy and professionalism, you advise our players and address their individual needs.
• Technical understanding: You perform troubleshooting for all offerings on our website and assist players with technical questions.
• Player protection: You ensure that gaming remains a game and actively support player protection to prevent problematic gaming behaviour.
• Coordination: You resolve more complex cases in collaboration with game providers as well as internal and external departments and partners.
• Player experience ambassador: You represent the perspective of our players internally and contribute to the further development of customer support and our online casino.
• Administrative tasks: You proactively undertake administrative duties such as database corrections, document verification, and testing games and new features.

What you bring

• A communicative, service-oriented, and resilient personality
• Solution-oriented thinking and strong teamwork skills
• Proficient computer skills and a strong IT affinity
• Work experience in customer service or call centre is an advantage
• Native language: German, French or Italian
• Very good oral and written skills in at least one other Swiss national language required
• Willingness to work shifts including weekends and public holidays
• A spotless record (criminal and debt register)

What we offer you

We offer you a modern working environment where you can contribute your ideas, combined with attractive employment conditions:

• Motivated team in a dynamic digital startup environment
• Flat hierarchies and short decision-making paths
• Home office possible in agreement with the supervisor
• Free parking spaces
• Attractive social benefits
• 5 weeks holiday

Are you ready to help shape the future of our online casino? Then we look forward to getting to know you.

When will you join our game? By arrangement.

In the first step, we only need your CV via our application portal, including your earliest possible starting date. You are welcome to include a cover letter, but it is not mandatory.