Deputy Head of Spare Parts Sales & Customer Service

About the job

Our client from the Zurich Oberland is a smaller, traditional, and specialised Swiss company in the technical/commercial sector (automotive, commercial vehicles, agricultural machinery). The company enjoys an excellent reputation throughout Switzerland for first-class product and service quality. To secure the long-term and successful succession of the current post holder, we are looking for an ambitious individual.

Overall objective of the position:

Ensuring smooth, efficient, and customer-oriented handling of the entire spare parts business. You will relieve the current manager in day-to-day operations and take over the succession in the medium term with responsibility for spare parts sales & customer service.

Scope of duties:

Operational deputy & daily business

Deputy role: You will deputise for the department in the absence of the manager.

Management of over 20,000 special parts: Coordination of the in-house warehouse and the online shop.

Digitalisation: Support and expansion of the webshop, preparation of sales documents, participation in projects, and management of social media channels.

Customer advice: Professional and competent advice to our customers as well as preparing quotations.

Order processing: Efficient recording, processing, and monitoring of spare parts orders in the ERP system, preparation of shipping documents, picking, and dispatch of parts.

Purchasing: Procurement of commercial parts and special custom-made mechanical components in the gearbox construction area, recording new parts in CAD, as well as creation and post-calculation of PPS orders in the ERP system.

Organising re-manufacturing: Since many original parts are no longer available from the factory, the manager and you as deputy initiate in-house productions or special custom-made parts in the CAD area.

Supplier management: Negotiation and support of suppliers.

Warehouse management & controlling: Storage and inspection of delivered items, monitoring of stock levels, avoidance of stock shortages, price calculation, and maintenance of master data in the ERP system.

What you should bring:

Education & expertise

Basic training: Technical or manual basic training (e.g. automotive mechatronics technician, agricultural machinery mechanic, or polymechanic).

Further education: Commercial further education (e.g. technical sales specialist, process specialist, or a federal diploma).

Professional experience: Several years of experience in spare parts management, after-sales service, or technical sales, experience in manufacturing technology.

Leadership: Initial leadership experience (e.g. as team leader or deputy) is a great advantage; a high degree of teamwork is expected.

IT skills: Experience with modern ERP systems (e.g. ABACUS, SAP, MS Dynamics) and MS Office applications.

Language skills

Swiss German and other foreign languages are an advantage (preferably French/Italian).

Soft skills & personality

Entrepreneurial thinking: You act solution-oriented, keep the big picture in mind, and want to make a difference.

Communication skills: You possess negotiation skills and a natural presence.

Resilience: Even in hectic times, you remain structured, assertive, and keep an overview.

You can expect a responsible position in a crisis-proof industry environment with very good social benefits. A thorough, supported induction and targeted promotion will pave the way for your personal development.

Please send your documents (PDF) to the appointed consultant Daniel Gantert. He looks forward to your application.