Support Engineer 80-100% (m/f/d)

Netrics AG

Glattbrugg

Key information

Publication date:27 September 2025
Workload:80 – 100%
Contract type:Permanent position
Place of work:Glattbrugg

Job summary

Join a unique team of motivated ICT Support specialists! Enjoy flexible working and personal development opportunities.

Tasks

Handle customer requests and incidents with high quality and timeliness.
Ensure customer communication and appropriate escalation processes.
Analyze and resolve incidents independently in 1st and 2nd level support.

Skills

Completed IT training or comparable experience required.
Proficient in MS Windows, O365, Azure, and networking technologies.
Strong communication skills and experience with Agile methodologies.

Is this helpful?

Are you interested in actively joining a unique team of motivated specialists in the field of ICT support? Is your passion providing services for customers? Would you like to accompany and support our customers in ensuring smooth operations? Are customer experience and good teamwork at the center of your work? Then we definitely should get to know each other!

This is your job

You are primarily responsible for the timely and high-quality acceptance and implementation of requests and orders from our customers (incidents/requests as well as standard & change management).
You ensure customer-appropriate communication and appropriate escalation.
You record and classify the necessary information for solving incidents and analyze and process/resolve them independently to a high degree in the 1st & 2nd level area.
As part of the team, you create and maintain the documentation relevant to customer care in the wiki and knowledge base and actively share your experiences with your peers.
In critical/hectic situations, you are able to prioritize and organize the coordination of all requests together with the team. You ensure timely responses to inquiries.

What you should bring

A completed education in computer science or comparable several years of experience.
Good knowledge of IT standard products such as MS Windows (front & backend), O365, Azure, Exchange, Active Directory, hardware, network technologies, Citrix, VMware, RDS, and PS.
Understanding of Modern Workplace.
You are motivated to learn the technologies used and also acquire new knowledge independently to develop yourself within a development plan.
You have a proactive, analytical & solution-oriented working style and find independent work easy.
You communicate well, enjoy working in a team, and act service-oriented even in stressful situations.
You know Scrum and already have an understanding of an Agile working method.
You enjoy working in a team and contribute spontaneously to continuously develop it.
You have flawless German and good English skills; French knowledge is a plus.

What makes your dream job

You are part of the Netrics family, a young, motivated team in a highly energetic environment.
You enjoy being on a fast boat and helping to set the course.
Flexible and modern working conditions give you a lot of freedom and opportunities for design.
Our growth strategy offers you numerous personal development opportunities.
Trust and appreciation form the basis of our cooperation.
You benefit from some cool perks such as free snacks & drinks, a mobile phone allowance, and co-financing of your public transport subscription or your parking space.