IT Business Analyst (100%)

About the job

The EOC, the multi-site hospital of Ticino, is present with its institutes throughout the entire cantonal territory for a total of 1,000 beds. The organisation effectively combines a local approach with an overall vision, guaranteeing the population a comprehensive and local hospital service, regardless of where the services are requested.

Thanks to the commitment and expertise of over 6,500 collaborators and their attention to human relations, the EOC ensures quality healthcare by caring for over 41,000 inpatients annually and providing over 600,000 outpatient consultations.

To complete our Applications Services team within the Digital Evolution and Technology Area of the General Directorate, we are looking for a

IT Business Analyst (100%)

Profile:

The person we are looking for specialises in analysing, mapping, and improving business processes in the healthcare sector. They are responsible for understanding existing clinical and administrative processes to identify inefficiencies, redundancies, and optimisation opportunities, translating them into effective and sustainable IT solutions.

They analyse and manage end-to-end processes: gathering requirements, facilitating workshops, mapping and optimising processes in collaboration with the development team, translating them into low-code tools, and overseeing technical implementation, testing, user training, and Change Management, collecting feedback for continuous improvement.

They actively collaborate with the various teams within the Area, promoting coordination among the different involved functions and contributing to the continuous improvement of processes and digital solutions.

The sought-after figure stands out for a strong analytical attitude, excellent process modelling skills, and proven experience in analysing and optimising business processes. Excellent interpersonal and communication skills, proactivity, result orientation, and the ability to facilitate organisational change in complex and multidisciplinary contexts are required.

Main tasks:

• Maps AS-IS processes by identifying, documenting, and modelling existing business processes (clinical and administrative) using standard notations (BPMN).
• Identifies actors, responsibilities, inputs/outputs, and decision points.
• Analyses mapped processes to identify bottlenecks, redundancies, low-value activities, and operational risks, supporting assessments with data and metrics.
• Designs TO-BE processes by defining and formalising optimised target processes, in collaboration with stakeholders and technical teams, ensuring consistency with strategic objectives and technological feasibility.
• Gathers and analyses business needs through interviews, workshops, observations, and document analysis, translating them into clear and traceable functional and non-functional requirements (user stories, use cases, flow diagrams).
• Defines solutions by translating requirements and TO-BE processes into specifications for technological solutions, working closely with development and architecture teams.
• Supports change management by guiding the organisation in adopting new processes and solutions, managing user training, operational documentation, and resistance to change.
• Monitors continuous improvement by defining process KPIs, monitoring the performance of implemented solutions, and proposing corrective actions based on data and user feedback.
• Actively collaborates with Product Owners, Service Owners, Business Relationship Managers, Project Managers, Development Teams, and UX/UI Teams, ensuring alignment between functional needs, process design, and application development.
• Manages stakeholders by maintaining continuous communication with business functions (clinical and administrative), facilitating mutual understanding and acting as a catalyst between business and IT.
• Ensures compliance with internal IT guidelines related to the Business Analyst role, promoting the adoption of Process Management best practices and ensuring constant documentation updates.

Required qualifications:

• High school diploma (e.g., SSIG) or an academic degree at bachelor or master level in computer science.
• Advanced competence in process modelling using BPMN notation and related tools (e.g., Visio, Signavio, Miro).
• Knowledge of Business Process Management (BPM/BPMN).
• Proven experience in mapping AS-IS processes and designing TO-BE processes.
• Advanced knowledge of requirements gathering and documentation techniques (interviews, workshops, user stories, use cases, flow diagrams).
• Knowledge of Agile methodologies (Scrum and Kanban) and ability to apply them in process transformation projects.
• Advanced knowledge of project management and documentation tools (Jira, Confluence).
• Knowledge of low-code process management tools (e.g., Flowable and Camunda).
• Ability to define and monitor process KPIs to guide data-driven decisions.
• Excellent interpersonal, communication, and mediation skills, with experience facilitating workshops and multidisciplinary working groups.
• Excellent analytical and problem-solving skills, with an aptitude for identifying root causes and proposing structured solutions.
• Result orientation and ability to manage diverse priorities in complex contexts.
• Experience in the healthcare or hospital sector, particularly in analysing clinical or administrative-healthcare processes.
• Training in medical informatics.
• Certifications in Business Process Management.
• Certifications in Lean Management, Six Sigma, or continuous improvement methodologies.
• Certifications in Agile methodologies.
• Certifications in Project Management.
• Knowledge and certifications of low-code tools.
• Knowledge of English and/or a second national language.

What we offer:

• A dynamic and innovation-oriented hospital environment.
• Opportunity to have a concrete impact on the reliability of digital healthcare services.
• Professional growth opportunities in process digitalisation.
• Continuous training and skills development.
• Flexible working hours.
• Possibility to work remotely up to 40%.

Start date:

Applications, in electronic format, complete with curriculum vitae, cover letter, copies of study and work certificates, must be submitted on the designated platform by 20 September 2026.

Applications received after this date will not be considered, nor those submitted in paper form or by e-mail.

Further information can be requested from Mr Giuseppe Gualtieri, Product Owner Team Coordinator, at 091 811 13 69.