Head of Customer Service 100%

About the job

Head of Customer Service 100%

The Swiss company FORS AG is the leading household appliance brand house based in Studen BE. FORS AG offers a comprehensive range of high-quality products in the areas of cooling, cooking, and washing.

We offer professionals the chance to contribute in a dynamic company. Offering solutions means taking on challenges for you. In our Customer Service department, we are looking for a Head of Customer Service 100% from 1 January 2027 or by agreement.

You meet the following requirements

• Technical or mechanical basic training with further education or a higher qualification in the technical field
• Native German speaker with very good knowledge of French and English, Italian is an advantage
• Several years of experience in a leadership position in customer service
• Flawless MS Office skills, MS Dynamics 365BC knowledge (ERP) is an advantage
• A strong customer orientation, excellent communication skills, and pragmatism are qualities that distinguish you
• Sound knowledge and many years of experience in the field of household and commercial appliances as well as in the associated customer service are a decisive factor
• You are able to lead and coordinate a versatile department smoothly and uniformly
• You are a stress-resistant, independent, and committed personality
• You are responsible, goal-oriented, and show initiative
• You are a team player and have a solution-oriented attitude
• Ideal age: 30–50 years

Your tasks

• Personnel and professional management in customer service / service
• You are responsible for ensuring smooth customer care according to the established quality criteria
• You ensure the modernisation and continuous improvement of processes, as well as error reduction
• You are responsible for quality management and control of customer service based on concrete and measurable values
• For you, reaction time, accuracy, reliability, and competence are crucial factors to ensure customer satisfaction
• You handle complex cases and complaints methodically and conscientiously and ensure their successful processing
• You are responsible for acquiring new service partners in cooperation with the sales department as well as for the effective management and administration of existing partners
• You ensure optimal communication and coordination in collaboration with the FORS customer service and the specialist partners at the national level
• You have close contact with our dealers and suppliers in the technical field

We offer you

• Induction programme
• Varied activities
• Independent working style
• Young team
• Opportunities for further training
• Modern infrastructure
• 5 weeks holiday

Are you the right person?

Then do not hesitate to send us your complete application documents including diplomas and references by e-mail to the following address:

FORS AG
Ms Sofia Marini
HR Assistant
Schaftenholzweg 8
2557 Studen

Tel. 032 374 26 26