Customer Advisor Customer Services (m/f/d) 80 - 100 %

About the job

Who we are

We are the leading bank in the Schaffhausen region. With around 390 dedicated employees, we strive daily to provide the best possible advice and support to private individuals and companies. We are proud that all our employees make a valuable contribution to the success of our bank.

Are you keen to actively shape the financial centre of Schaffhausen? With us, you will find a dynamic working environment, exciting projects, diverse development opportunities, and a culture based on trust and mutual respect.

Become part of our team - we look forward to welcoming you!

Customer Advisor Customer Services (m/f/d) 80 - 100 %

Your tasks

• You handle demanding customer concerns via various channels - by email, e-banking and physical mail - ensuring prompt, customer-oriented and reliable completion.
• You independently manage inheritance and KESB cases and ensure careful and correct processing of the corresponding procedures.
• You handle compliance-relevant issues such as clarifications related to the Anti-Money Laundering Act (GwG), transaction clarifications and other regulatory topics with great care and responsibility.
• You ensure a high service level and quality awareness in handling all customer and advisory concerns and are a reliable point of contact for our customer advisors.
• You competently support and advise our customers by telephone on specialist questions regarding numbers, saving and pension provision.
• You work closely with customer advisors and internal specialist departments and actively contribute to the optimisation of workflows and processes.
• You create and update work instructions and process documentation in Confluence, thereby contributing to a uniform and efficient way of working.

Your experience and personality

• You have completed a commercial apprenticeship, ideally with professional experience in the banking or financial sector.
• You bring solid experience in banking and ideally have knowledge in the areas of numbers, saving and pension provision as well as dealing with demanding customer and specialist cases.
• You are interested in regulatory issues and ideally have experience with GwG, transaction clarifications and other compliance topics.
• You work precisely, independently and reliably and have a strong quality and sense of responsibility.
• You enjoy dealing with complex matters, recognising connections and developing pragmatic solutions.
• You are a service-oriented, communicative and positive personality and convince with your high customer and service orientation.
• You enjoy working in a team, are digitally savvy and enjoy further developing processes and documenting knowledge clearly.

Our promise

With us, you will find an exciting environment where a lot is happening. We offer you scope for your ideas and impulses, as well as a wide range of training and further education opportunities.