Team and Location Manager Customer Support BVG (80 - 100%)

About the job

Your responsibility:

• Personnel and professional management of around 10 employees
• Responsibility for the support and administration of the assigned mandates and customers in all administrative areas of occupational pension provision with a focus on active members and pensioners
• Operational collaboration in customer support
• Ensuring customer support (availability, rapid case processing, correct case handling, complaint management, etc.), involving external specialists if necessary
• Conducting controls including reporting of business cases and pending matters
• Communication with insured persons, personnel managers, members of pension commissions, brokers, authorities and internal departments
• Calculation, management and adjustment of insured benefits, contributions and interest data
• Simulation calculations for adjustments, purchases, WEF, divorces and early retirements
• Clarification and processing of distribution of free funds
• Processing and control of new connections and portfolio transfers
• Responsibility for year-end processing within customer support (e.g. organisation, coordination and execution)
• Collaboration and management of smaller projects (e.g. introduction of payroll interface for customers)
• Participation in process optimisations
• Special tasks in consultation with the customer support management and the managing directors of the foundations

 Your special tasks:

• Location management of the office in Bern
• Organisational and administrative responsibility in Bern in close cooperation and coordination with the headquarters in Zug

 Your profile:

• Experience in a comparable role
• Completed commercial training and further education as a specialist in occupational pension provision with a federal certificate or as a federally certified pension fund manager
• Leadership experience and enjoyment of management
• Knowledge of the BVG administration application SP6 is an advantage
• Very good MS Office user skills
• High service and customer orientation
• High degree of independence and flexibility
• Reliable and responsible working style
• Very good knowledge of German, additional languages are an advantage
• Good reputation, discretion and loyalty

What to expect:

• a motivated team in a dynamic company with flat hierarchies and short decision-making paths