Specialist Collections & Payments (m/f/d)

Tasks you will enjoy

• Independent management and control of debt collection cases in pre-legal collection, including autonomous assessment of possible actions, conducting dunning contacts, as well as negotiation, agreement and monitoring of sustainable payment solutions.
• Independent handling of official enquiries, lawyer letters, complex complaints, as well as death, insurance, hardship and other special cases.
• Responsibility for the preparation and quality assurance of debt collection assignments, as well as being a competent contact person for queries and coordination with our external debt collection partner.
• Review and processing of disbursement dossiers in compliance with internal guidelines, control processes and regulatory requirements.
• Ensuring high data, compliance and process quality through independent handling of returned mail, correspondence and changes, as well as comprehensive and traceable documentation of customer files.
• Ensuring high data, compliance and process quality through independent handling of returned mail, correspondence and changes, as well as comprehensive and traceable documentation of customer files.
• Willingness to take on additional responsibility, drive change and develop towards professional or personnel leadership responsibilities in the future.

Requirements you bring

• Completed commercial training or comparable qualification
• Several years of professional experience in debt collection, receivables management or credit business, ideally in the financial sector, consumer credit business, vehicle financing or car leasing.
• Solid experience in dealing with complex customer and special cases; knowledge of Swiss debt enforcement and bankruptcy law is an advantage.
• Very good German skills as well as business fluent French skills; knowledge of Italian is a plus.
• Strong communication skills, enjoyment of telephone and written customer contact, as well as a confident, assertive and solution-oriented manner.
• Structured, precise and independent working style, strong deadline control as well as very good MS Office skills; experience with ZEK/IKO, CRIF or comparable specialised applications is an advantage.
• High process affinity as well as interest in optimising workflows, ensuring quality standards and shaping changes in the operations environment.
• Motivation to develop professionally, take on additional responsibility and develop towards professional or personnel leadership in the future.

Benefits we offer you

• Attractive remuneration and modern employment conditions
• Additional benefits and employee advantages
• Varied activities in a growing fintech environment
• Open communication and short decision-making paths
• Flexible home office options
• Workplace in the heart of Zurich with optimal public transport connections