Team Leader Customer Team V-ZUG

About the job

Company Description

We are a great team and are repeatedly recognised by Great Place to Work as the best employer. Missing appreciation? We are known for our positive feedback culture. Want to advance your career? Then benefit from generous training budgets and almost unlimited career and change opportunities in UMB's IT universe. Have no idea what’s going on in the company? We inform openly and honestly about what’s happening. There are 1000 reasons to work at UMB. Apply now and find out more.

• You represent UMB in the market and ensure professional, customer-oriented support in the V-ZUG environment

• You lead the Customer Team V-ZUG strategically and operationally and take responsibility for team building, team development, and operational performance

• You ensure quality, efficiency, productivity, and profitability in line with financial guidelines

• You ensure that agreed operational tasks are reliably implemented and defined work processes are adhered to

• You ensure competent advice, support, and care of the assigned customers

• You support interdisciplinary smooth end-to-end customer care and promote collaboration with internal specialist departments

• You are an innovation driver for your Customer Team and bring new ideas for the development of services, collaboration, and customer experience

• You take on leadership tasks such as resource planning, coordination of colleague deployments, recruitment, feedback discussions, as well as training and development planning

• You contribute to leadership topics within the management team and actively bring your experience to the further development of the organisation

• You have completed vocational training and possess sound expertise in infrastructure and ICT services

• You have further training or experience in service management, ideally with an understanding of frameworks such as ITIL

• You are familiar with service portfolios, service operating models, and the requirements in the IT service provider business.

• You have several years of experience in the IT service provider business and bring leadership experience from a project or team role

• You enjoy leading, motivating colleagues, and supporting their professional and personal development

• You communicate clearly, appropriately for the level, and reliably, and bring strong change management skills for collaboration and change

• You work reliably, independently, and in a structured manner and keep an overview even in demanding situations

• You think service-oriented, solution-oriented, and networked and act responsibly

• You convince through a professional appearance, negotiation skills, and strong identification with UMB

• You have very good German skills and bring English skills

This is also why you should apply right now.
Stuck in traffic every day? Home office is a fixed part of our corporate culture. Need a break? At UMB, up to 9 weeks of holiday are possible. Always just working? Our fantastic events are renowned across the industry. We do everything to promote team cohesion.
Apply now and learn more about the 1000 reasons to work for the best employer in Switzerland.
As the best employer in Switzerland, we mostly find our new colleagues through recommendations – otherwise through job advertisements. Therefore, please no dossiers from recruitment agencies, thank you.