Software Support Manager

About the job

OWT is a technology and strategy consulting company and a subsidiary of Swisscom. We help our customers digitize their processes, implement innovative transformation projects, and deploy new technologies.

Learn more about us at OWT or on LinkedIn .

What will excite you

• A young, dynamic, and collaboration-driven culture fueled by a shared passion for digitalization and new technologies, putting our customers' concerns at the center
• An environment that promotes learning new skills and developing existing ones through a clear career path
• A hybrid work model that allows you to work from home with colleagues and customers
• The opportunity to work with renowned companies on a variety of tasks related to emerging technologies
• The chance to benefit from colleagues who are experts in their field and always ready to share their expertise or provide constructive feedback
• A proven mentoring model with a person who introduces you to everyday work at OWT and supports your professional and personal development
• Very well-located offices in the heart of Geneva, Lausanne, Zurich, Bern, and Basel, easily accessible
• A competitive salary with a healthy work-life balance

Your task

• Transformation and industrialization of customer support for the software solutions we develop and operate
• Continuous improvement of operational efficiency, service quality, and customer experience with high technical demands
• Structuring and standardizing support processes for consistency, quality, and scalability
• Building a governance framework (SLA, KPI, knowledge management)
• Identifying and implementing levers for continuous improvement and automation
• Leading and further developing the support team; close collaboration with development, project, and infrastructure teams
• Supporting change management and establishing a culture of service excellence
• Handling complex incidents, conducting root cause analyses, and contributing to code fixes or optimizations
• Monitoring application performance, reliability, and security
  

Your professional skills

• Proven experience in structuring or transforming a support organization in the software environment
• Solid knowledge in Java/Spring, SQL, Docker/Kubernetes, CI/CD, and Linux
• Confident handling of ITSM tools and understanding of DevSecOps practices
• Strong leadership skills, analytical thinking, and solution-oriented working style
• English skills at C1 level; professional German, French is an advantage

Have we sparked your interest?

We look forward to your application. Feedback within 7 working days.