Customer Success Manager (m/f/d) - 80-100 %

About the job

Hello! Yes, YOU… We are looking for you!

As an international, rapidly growing company in the field of digital real estate marketing, we are looking for a solution-oriented, open-minded person who values customer contact for our Customer Support at our headquarters in Lengnau (BE).

Your tasks:

• As the central contact person, you support and assist our customers in setting up our software solution “HELLO OS”, the innovative marketing tool for real estate.

• You conduct user training as part of the onboarding process, provide tips, and share best practices.

• During ongoing operations, you are available for relevant questions so that our customers can use “HELLO OS” ideally for their needs.

• You are responsible for your assigned customer portfolio, ensuring customer satisfaction and building a sustainable relationship that is essential for further business development.

• You work closely with the sales team and project leaders to successfully resolve individual customer issues and incorporate customer feedback into the continuous development of our products.

• You have a direct influence on the development and improvement of our Customer Success Management and our products.

The following qualities characterise you:

• You have several years of experience in customer support, e.g. in customer success management, account management, or a similar role.

• You have professional experience in the software and/or online environment, ideally in the implementation or use of SaaS solutions in the real estate sector.

• You have a technical understanding, can get excited about digital solutions, and enjoy becoming an expert on our products and sharing your knowledge.

• You have strong problem-solving skills and remain calm and composed even in hectic phases.

• Your team spirit ensures that customer wishes and suggestions are not overlooked but addressed correctly.

• You communicate empathetically and appropriately even in challenging situations with our customers.

• You are IT- and AI-savvy and have experience with service management tools such as Jira or comparable systems as well as CRM solutions.

• Very good German or Swiss German skills characterise you. You can easily communicate with colleagues in English. Good French skills and knowledge of Italian are a great advantage.

If you also remain calm and courteous in hectic situations, even when the pressure is at its maximum – then welcome to the team!

If you have had any contact with visualisations (3D renderings and similar products), this is certainly an advantage.

What we offer you:

• a committed team that wants to make a difference

• a owner-managed company with short decision-making paths

• the opportunity to work independently and develop and implement your own ideas

• internal development opportunities

• the latest technologies in digital real estate marketing

• an attractive office, currently in Lengnau (BE), from summer 2027 in Biel/Bienne

• annual team-building days in Switzerland and/or Berlin

• attractive employment conditions

• above-average social security conditions

Do you feel addressed?

Great, then we look forward to receiving your application via the button on this page.