Winterthur
Head of Global Service Strategy & Development (m/f/d)
- 23 October 2026
- 100%
- Permanent position
- German (Native language), English (Fluent)
- Winterthur
About the job
Kistler is the world market leader in dynamic measurement technology for capturing pressure, force, torque and acceleration.
Head of Global Service Strategy & Development (m/f/d)
The Kistler Group is the world market leader in dynamic measurement technology . We manufacture piezoelectric force, pressure, and acceleration sensors , as well as torque sensors and other measurement systems .
We are a Swiss family business founded in 1959. Over 2,200 employees at more than 60 locations passionately dedicate themselves daily to developing innovative solutions for our customers. - Innovators work with Kistler.
In this new key role in Winterthur, you will be responsible for the strategy, business and portfolio development of the global service organisation. You define the strategic direction of the service business, further develop the global service portfolio and ensure that service is a sustainable differentiator for Kistler.
In doing so, you orchestrate cross-departmental initiatives across regions, business units, sales and development, strengthening the position of service as a driver of customer satisfaction, customer loyalty and long-term company success within an international matrix organisation. Growth primarily arises from excellent customer experiences and the targeted expansion of the calibration service business.
Head of Global Service Strategy & Development (m/f/d)
Your typical day
Strategy and Business Development
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Definition and implementation of the global service strategy focusing on customer satisfaction, customer loyalty and sustainable value creation
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Responsibility for the global service roadmap as well as strategic priorities and investments
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Development of new service offerings and business models along the customer lifecycle
Service Portfolio
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Strategic further development of a competitive service portfolio based on customer, market and business potentials
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Definition of global pricing, contract and monetisation models
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Development of lifecycle and service contract strategies to increase customer benefit and loyalty
Calibration Services Business
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Responsibility for the global strategy and further development of the calibration services business
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Identification and realisation of growth potentials
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Definition of service offerings, priorities and commercial models
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Collaboration with regions for successful strategy implementation
Market and Customer Orientation
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Identification of future customer needs, market trends and technology drivers
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Analysis of market and competitive potentials to develop new service initiatives
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Ensuring consistent integration of customer requirements into portfolio and business models
Global Collaboration and Stakeholder Management
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Leadership by influence in an international matrix organisation
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Close collaboration with business units, product management, sales, R&D and regions
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Central interface between market requirements and the future development of the service business
Your contribution to success
The success of this role is primarily measured by the improvement of global customer satisfaction, customer loyalty and the strategic further development of the service business. Furthermore, the role contributes to the sustainable further development of the calibration services business and the value enhancement of the service portfolio.
Your profile
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Profound industry knowledge in metrology, sensors, test & measurement, automation, industrial equipment or comparable industrial B2B markets
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Proven success in developing and implementing service strategies as well as in advancing service organisations
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More than 10 years of professional experience in an industrial B2B environment, ideally in component, capital goods or technology business
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Extensive experience in after-sales, service or aftermarket environments
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Experience in developing service portfolios, business models and commercial concepts
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Solid understanding of pricing, monetisation, lifecycle and contract models
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Successful collaboration in international matrix organisations with sales, product management, engineering and operations
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Ability to successfully drive strategic initiatives and changes even without direct authority
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Global travel readiness of around 30%
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Very good German and English skills
What you can expect
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Strategic scope: A newly created key position with the opportunity to significantly shape the future of our global service business.
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International impact: Close collaboration with global business units, regions and decision-makers in a technologically leading company.
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Entrepreneurial responsibility: The chance to develop new business models, unlock growth potentials and drive sustainable change.
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Technology & innovation: A challenging environment with innovative products, high technological competence and diverse industrial applications.
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Stability & perspective: The long-term orientation and short decision-making paths of a successful international Swiss family business.
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Attractive working environment: An open, collegial corporate culture with room for initiative, personal development and flexible working arrangements.
Dirk Heerklotz, Head of HR DACH, looks forward to receiving your complete, meaningful application (CV, diplomas/certificates, cover letter and references) via our online career tool.
For this position, we are currently only considering direct applications.
