IT Service Manager 80-100% (m/f/d)

About the job

On-site at the customer / home office / Rotkreuz or Köniz

Are you a team player? Forward thinker? Co-creator?

We are advocates of success, IT lovers, reinventors – and we are looking for you to live and carry forward our purpose "Empowering people to do what they love." Flat hierarchies, room for ideas, and a team that lives technology: Do you want to help shape it?

Then we are looking exactly for you!

As a project manager, you plan and lead IT integration projects for our customers in the areas of infrastructure, cloud services, and data center. In doing so, you can contribute your strong organizational and communication skills alongside customer orientation. In hectic situations, your analytical thinking and approach, as well as your role as an active team player, help in finding solutions.

Your main tasks

• Building, maintaining, and developing long-term customer relationships as the central contact person for all IT service matters.
• Analyzing customer needs, advising on IT services, and developing tailored solutions in collaboration with internal departments.
• Creating, negotiating offers and extending IT service contracts (including framework agreements and SLAs) and managing the service catalogs.
• Ensuring and continuously optimizing agreed service levels as well as coordinating disruptions and service requests including escalation management and service management meetings.
• Participating in onboarding new customers/services (transition, operational takeover, etc.).
• Billing monthly service performances.
• Managing operational operations with 1st/2nd/3rd level, engineering, and external providers.
• Ensuring customer satisfaction.

Your strengths and knowledge

• Several years of experience in IT operations/ITSM, ideally in an IT service provider/managed services environment.
• Higher education (HF / FH) and ITIL certification(s).
• Knowledge in controlling and optimizing IT service processes as well as handling service contracts.
• Strong customer orientation, high social competence, sociability, communication skills, and negotiation skills.
• Independent and responsible working style as well as analytical and result-oriented thinking and approach.
• Above-average commitment, persuasiveness, and conflict resolution skills.
• Very good German and English skills, spoken and written.

What ITpoint offers you

• A collegial environment in a team with empathy and open communication
• 40-hour week and flexible home office – we promote the compatibility of family and work
• Financial support for further education
• A contribution to your sports subscription
• Team and company events
• ...and much more...

Match?

Our friendly HR team is happy to answer all the how’s, where’s, what’s, when’s, why’s, and because’s. Of course, our website at itpoint.ch is also available to you as a self-service. We look forward to your contact!

Email: bewerbung@itpoint.ch