IT Service Manager 80-100% (m/f/d)

About the job

On-site at the client / home office / Rotkreuz or Köniz

Are you a team player? Forward thinker? Co-creator?

We are advocates of success, IT enthusiasts, reinventors – and we are looking for you to live and carry forward our purpose "Empowering people to do what they love." Flat hierarchies, room for ideas, and a team that lives technology: Do you want to help shape it?

Then we are looking exactly for you!

Your main tasks

• Building, maintaining and developing long-term customer relationships as the central contact for all IT service matters.
• Analysing customer needs, advising on IT services and developing customised solutions in collaboration with internal departments.
• Creating, negotiating offers and extending IT service contracts (including framework agreements and SLAs) and managing the service catalogues.
• Ensuring and continuously optimising agreed service levels as well as coordinating disruptions and service requests including escalation management and service management meetings.
• Participating in onboarding new customers/services (transition, operational takeover…).
• Billing the monthly service performances.
• Managing operational operations with 1st/2nd/3rd level, engineering and external providers.
• Ensuring customer satisfaction.

Your strengths and knowledge

• Several years of experience in IT operations/ITSM, ideally in the IT service provider/managed services environment.
• Higher education (HF / FH) and ITIL certification(s).
• Knowledge in managing and optimising IT service processes as well as handling service contracts.
• Strong customer orientation, high social competence, sociability, communication skills and negotiation skills.
• Independent and responsible working style as well as analytical and result-oriented thinking and approach.
• Above-average commitment, persuasiveness and conflict resolution skills.
• Very good German and English skills, spoken and written.

What ITpoint offers you

• A collegial environment in a team with empathy and open communication
• 40-hour week and flexible home office – we promote the compatibility of family and work
• Financial support for further training
• A contribution to your sports subscription
• Team and company events
• …and much more…

Match?

Our friendly HR team is happy to answer all the how’s, where’s, what’s, when’s, why’s and because’s. As a self-service, our website at itpoint.ch is of course also available to you. We look forward to hearing from you!

Email: bewerbung@itpoint.ch