IT Service Manager 80-100% (m/f/d)

About the job

On-site at the customer / home office / Rotkreuz or Köniz

Are you a team player? Forward thinker? Co-creator?

We are advocates of success, IT enthusiasts, reinventors – and we are looking for you to live and carry forward our purpose "Empowering people to do what they love." Flat hierarchies, room for ideas, and a team that lives technology: Do you want to help shape it?

Then we are looking for exactly you!

Your role

As an IT Service Manager, you take on a central role at the interface between customer, operations, engineering, and account management.

You are responsible for the operational management of our ORIA Cloud Services for defined customers and ensure that agreed services are delivered reliably, transparently, and with high quality. This ensures that our customers not only receive stable operations but also experience their IT services as a real added value.

Your main tasks

• You take responsibility for defined customers in the area of ORIA Cloud Services.
• You ensure operational management and coordinate service delivery with internal teams.
• You actively support your customers, conduct service management meetings, and ensure clear, binding communication.
• You monitor service levels and KPIs. In case of deviations, you initiate appropriate measures.
• You understand and capture customer requirements and develop solutions with the solution design team.
• You support escalations, prioritise issues, and ensure transparency towards the customer.
• You maintain and further develop customer service catalogs, SLAs, and service processes.
• You ensure the profitability of your customers.
• You work closely with operations and engineering teams, project managers, and account management.

Your strengths and knowledge

• You have experience in IT service management, managed services, IT operations, or a comparable role.
• You understand the operation of modern IT infrastructures and cloud services and can communicate technical topics understandably.
• You are familiar with ITIL processes, SLAs, KPIs, and service reporting.
• You enjoy customer contact and developing customer relationships in the long term.
• You recognise customer needs and can derive solutions together with technical teams.
• You work in a structured, independent manner and keep an overview even with multiple customers and topics.
• You have a good understanding of quality, profitability, and customer satisfaction in the service business.
• Your native language is German and you are fluent in English.

What ITpoint offers you

• A collegial environment in a team with empathy and open communication
• 40-hour week and flexible home office – we promote the compatibility of family and work
• Financial support for further training
• A contribution of 200 CHF towards your sports subscription
• Team and company events
• …and much more…

Match?

Our friendly HR team is happy to answer all the how’s, where’s, what’s, when’s, why’s, and because’s. As a self-service, our website at itpoint.ch is of course also available to you. We look forward to hearing from you!

Email: bewerbung@itpoint.ch