IT Service Continuity Manager (m/f/d) Part-time/Full-time

50 - 100%

Setting new standards together and shaping the future - for us, this means more than just completing tasks. Here you work with people who take responsibility, have high standards, and have the courage to explore new paths. With us, you will find an environment where trust and performance go hand in hand, and your ideas, initiative, and contribution count. This way, you have the opportunity to truly make a difference for our customers, your team, and your personal development. The IT Service Continuity Manager (ITSCM) is responsible for planning, implementing, and continuously improving IT service continuity within the organisation. The aim of the role is to ensure the availability of critical IT services even in the event of serious disruptions, cyberattacks, or disasters, and to guarantee recovery times according to business requirements. The role works closely with IT Operations, Information Security, BCM (Business Continuity Management), Risk Management, IT Architecture, Cloud/Infrastructure teams, as well as external providers, and is guided by current best practices according to ITIL, ISO 22301, ISO 27001, as well as modern resilience and cyber recovery approaches.

What you achieve

• Establishing and further developing the IT Service Continuity Management (ITSCM) framework
• Managing and ensuring IT Service Continuity Management, promoting a resilience-oriented corporate culture
• Developing and maintaining resilience-oriented IT service strategies for on-premises, cloud, and hybrid environments
• Conducting consultations and training sessions
• Developing and maintaining the ITSCM process, including interfaces
• Ordering and accompanying tests/preventive measures according to defined strategies and objectives
• Maintaining/ensuring current and complete recovery procedures and recovery plans to manage extraordinary situations
• Ensuring compliance with regulatory, audit-relevant, and internal requirements

What you bring

• Completed studies in computer science, information security, or a related field, or proven several years of experience in corporate IT environments
• Several years of experience in IT operations
• Very good understanding of IT processes, especially IT infrastructure processes
• Strong interest in deepening knowledge in ITSCM; experience in ITSCM is an advantage
• Assessments and derivations of possible risk situations in reporting
• Understanding of ITIL and other frameworks for managing IT services
• Convincing communication, quick comprehension, and analytical thinking
• Good German and English skills

Collaboration that makes a difference

We believe in collaboration on equal footing, mutual trust, and people who want to take responsibility. Different perspectives help us develop better solutions - for our customers as well as for us as a team.

Contact

Patrik Klein

Recruiting Partner +41 58 280 1194

Your manager

Lina Gabbassi Head IT Process Management