IT Service Portfolio Manager (f/m/d) Part-time/Full-time

50 - 100%

Set new standards and shaping the future together. With us, you don't just tick tasks off a list. You work alongside people who take responsibility, set high standards and have the courage to try new approaches. We believe trust and performance go hand in hand. Your ideas, your initiative and your contributions are what really matter to us. You will have the opportunity to make a difference for our customers, your team and your own personal development. In this role, you create the transparency and governance needed to manage our IT services and applications as a coherent portfolio throughout their lifecycle.

What you'll be doing

• Build and maintain a transparent IT Service Portfolio that provides a reliable view of services, applications, ownership, and lifecycle status and enables informed portfolio decisions
• Structure the service and application landscape through consistent portfolio standards and work with accountable owners to ensure reliable portfolio data
• Drive service lifecycle management together with Service and Application Owners, from introduction and growth to renewal or retirement
• Create a shared portfolio view across Business, IT, Architecture, Operations, Finance, and Market Units
• Translate stakeholder requirements into consistent portfolio standards and clear decision criteria
• Turn the target IT Service Management operating model into practice by establishing portfolio processes, roles, and governance, supported by ServiceNow

What you'll bring to the role

• A degree in Computer Science, Business Informatics, or a comparable qualification
• 5+ years of experience in structuring and managing IT service or application portfolios in complex IT environments
• Solid experience with ITIL-based ITSM processes and a strong understanding of how ITSM Processes interact with the service portfolio and lifecycle
• A proven track record of creating clear portfolio structures for complex service and application landscapes and translating target operating models into practical standards, roles, and governance
• Proven experience working in large and complex organizations, ideally in an enterprise or group environment with distributed IT responsibilities and multiple stakeholder groups
• Demonstrated ability to align stakeholders across Business and IT, resolve conflicting requirements, and establish a clear basis for portfolio decisions
• Strong analytical and organizational skills, excellent communication abilities, and very good English as well as good German language skills

Collaboration that makes a difference

We believe in genuine collaboration, mutual trust and people who are willing to take responsibility. Different perspectives help us to develop better solutions, both for our customers and for us as a team.

Contact

Patrik Klein

Recruiting Partner +41 58 280 1194

Your manager

Christian Bader Head IT Service Management