Emmen
Service Advisor (m/f/d), 100%
- 03 July 2026
- 100%
- Emmen
Job summary
Scania is committed to driving sustainable transport systems. Join us in Emmen!
Tasks
- You will manage customer orders and scheduling effectively.
- Provide tailored service solutions and maintenance advice.
- Support customers with inquiries and develop solutions.
Skills
- Experience in customer service or related fields required.
- Strong communication skills and empathy essential.
- Proficiency in DMS and MS Office applications needed.
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About the job
Scania takes responsibility with the aim of advancing the development of sustainable transport systems and creating mobility solutions that are better for society, the environment, and business. We set milestones in the transition to a sustainable transport system. Where others see problems, Scania sees solutions.
To complement our team in Emmen, we are looking for a
Service Advisor (m/f/d), 100%
As a Service Advisor, you are the business card of our company. Are you a proactive doer with the necessary dose of empathy that our customers can rely on? Would you like to learn more about this exciting role?
Your task:
You are responsible for order acceptance and recording, creating quotations, and scheduling appointments with our customers. Workshop and maintenance planning also fall within your area of responsibility. You advise our customers competently and offer them needs-oriented service and maintenance solutions. As an experienced professional, you receive customer concerns and independently develop appropriate solution proposals. Thanks to your professional experience in the industry, you navigate skillfully through common key figures, keep the overall company goal in sight, and find adequate solutions for challenges.
We offer you:
• A premium-class product
• Up to 80% cost contribution for job-specific training and further education
• 100% continued payment of salary in case of illness or accident for 2 years
• 100% continued payment of salary during paternity leave
• Versatile training offers (internal/external)
• Uncomplicated informal culture at all levels
• Possibility for unpaid leave
• 5 weeks holiday
• Variable profit sharing up to CHF 6,000.--/year
• No company holidays
• Flexible pension planning in the form of selectable savings plans
You offer us:
• Passion for the product and industry
• Professional certificate as a customer service advisor or comparable qualification such as the "Certified Customer Service Advisor", or willingness to obtain it
• Professional experience as a mechanic/service advisor in the truck sector is an advantage
• Good DMS and MS Office user skills
• Enjoyment in selling products and services
• Local language proficiency in spoken and written form is a must
For questions about the content of the position and the environment, our operations manager,
Robert Frank, Tel. +41 41 268 64 63*, will be happy to assist you
