Biel/bienne

Industrial Support Technician (M/F/X)

20 August 2026
100%
Biel/bienne

Job summary

Join Amaris as an Industrial Support Technician in Bienne! Be part of an innovative team.

Tasks

Install and support industrial software on-site.
Analyze and improve current software management methodologies.
Maintain documentation for approximately 230 software solutions.

Skills

Experience in industrial IT support and software deployment.
Strong organizational skills for managing extensive documentation.
Ability to provide critical and constructive feedback.

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About the job

Job description

Amaris is currently recruiting an Industrial Support Technician (M/F) to join its teams based in Biel/Bienne.

Your main mission will be to ensure the installation and technical support of industrial software used on site, and to propose concrete ideas and recommendations to improve the management of these software solutions. You will provide daily direct reporting to management on current operations and working methods.

Responsibilities:

Install and provide technical support for industrial software on the production site
Analyse current methodologies and propose areas for improvement in software management
Maintain and document the management of software solutions (approximately 230 software to manage)
Resolve hardware and software incidents in an industrial environment
Organise and structure software management, for example by supplier or production line
Provide daily reporting to management and participate in meetings with senior stakeholders
Propose and implement new solutions to optimise software management processes
Work closely with management to provide honest, critical and constructive feedback

About you:

Proven experience in IT installation and support in an industrial environment
Proficiency in software deployment, hardware/software troubleshooting, ticket management and Active Directory
Bachelor’s degree or equivalent in a technical field (engineering, IT or similar)
English level B1-B2. French or German is an asset.
Analytical mindset and ability to identify areas for improvement in existing processes
Experience in commissioning and supporting industrial systems
Excellent organisational skills and ability to manage documentation for a large number of software
Impeccable professional conduct and reliability, especially in direct relations with management
Autonomy, rigour and ability to regularly report on work progress
Critical thinking and ability to provide relevant and intelligent feedback during meetings

What we offer:

An international community bringing together more than 110 different nationalities
An environment where trust is central: 70% of our main managers started their journey at the first level of responsibility
A solid training system with our internal Academy and more than 250 modules available
A dynamic working environment with numerous internal events (afterworks, team buildings, etc.)
At Mantu, sustainability is an integral part of our daily life. You will have the opportunity to turn your ideas into actions and have a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive changes within our communities. Thanks to our WeCare Together programme, you will be encouraged to design and lead projects with real social or environmental impact, with full support from the company.

Amaris Consulting is proud to be an equal opportunity employer. We are committed to promoting diversity within our teams and creating an inclusive working environment. As such, we welcome applications from all qualified individuals, regardless of gender, sexual orientation, origin, beliefs, age, family situation, disability or any other characteristic.

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Who are we?

Amaris Consulting is an independent consulting and technology company serving businesses. With over 1000 clients worldwide, we have been deploying solutions for major projects for more than a decade – all made possible by an international team of 7,600 talents spread across 5 continents and more than 60 countries. Our solutions focus on four different business areas: Information systems and digital, telecommunications, life sciences and engineering. We aim to create and develop a talent community where all team members can realise their full potential. Amaris is your "stepping stone" to cross the rivers of change, to meet challenges and to successfully complete all your projects.

At Amaris, we are committed to offering our candidates the best possible recruitment experience. We seek to get to know and understand our candidates better, to challenge them and to share our impressions as quickly as possible. Here is what our recruitment process looks like:

First contact: Our process usually starts with a brief virtual/telephone conversation to learn more about you! The goal? To get to know you, understand your motivations and ensure we offer you the position that best suits you!

Interviews (on average, the number of interviews is 3 – but this may vary depending on the level of seniority required for the position). During the interviews, you will meet members of our team: your future manager of course, but also others you will be working with. These interviews will allow us to learn more about you, your experience and skills, but also about the role and what will be expected of you. Of course, you will also get to know Amaris: our culture, our history, our teams and your career opportunities!

Case study: Depending on the position, you may be asked to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we must adapt accordingly, so the process can sometimes be somewhat different for each individual. That said, we always put ourselves in the candidate’s shoes to offer the best possible experience. We look forward to meeting you!