Service Manager Western Switzerland (m/f/d)

About the job

Our client is a successful, internationally active industrial company with a strong market position in Switzerland. Innovative technical solutions, a modern service organisation, and a pronounced focus on quality and customers form the basis for sustainable business success.

In this responsible leadership role, you will take on the personnel, professional, and economic management of the regional service organisation West with around 20 employees. You will specifically develop the organisation further, strengthen collaboration within the decentralised team, and ensure high service quality as well as the achievement of economic goals.

Main tasks:

• Professional and disciplinary leadership as well as targeted further development of the regional service organisation
• Motivation and coaching of employees as well as promotion of a trusting and performance-oriented leadership culture
• Responsibility for the region's sales, results, productivity, and quality targets
• Analysis and control of relevant service key figures as well as implementation of targeted improvement measures
• Ensuring efficient, customer-oriented, and economical provision of services
• Continuous optimisation of processes and working methods as well as implementation of common standards
• Ensuring high customer satisfaction and professional handling of demanding customer concerns
• Close cooperation with other service managers and internal departments as well as strengthening cross-departmental exchange

Your profile:

• Technical basic training, ideally complemented by business or leadership-oriented further education
• Several years of leadership experience in a technical service environment, preferably in a decentralised service organisation
• Sound business understanding and experience in managing economic results and performance indicators
• Entrepreneurial thinking, high initiative, and pronounced result- and solution-orientation
• Authentic, empathetic, and at the same time consistent leadership style with high social competence
• Enjoyment in developing employees and leading a geographically distributed team
• French at native or comparable level as well as very good German skills and good understanding of Swiss German
• Ideally residing along the language border