Field Service Technician (Mittelland / Bern Region) m/f/d (80-100%)

About the job

At ABB, we support industries in working more efficiently and cleanly – and every single person contributes to this. We offer all employees the opportunity to take responsibility and actively drive their own development. Together, solutions are created that everyone can be proud of. We are looking for committed talents to drive the world forward together.

This position reports to:
Service Manager

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Your role and responsibilities

In this position, you carry out service assignments according to work instructions and in compliance with ABB quality and safety guidelines. You ensure first-class customer service daily by planning service orders and executing them according to customer requirements and expectations. Thanks to your clear and professional communication, you help ensure the satisfaction and loyalty of our customers by transparently conveying appointments, processes, and expectations.

Work model: field service

This position is part of the Electrification, Smart Power division in Baden. Your main contacts include customers, field service colleagues, and the internal service coordination team.

Your main tasks

• Collaborate with customers on site to identify optimisation potentials and solve existing challenges
• Carry out service assignments, identify technical problems, and analyse on site or remotely within the service categories and product areas for which you are certified
• Create material lists for service assignments and ensure that all required materials, spare parts, and tools are fully available and in perfect condition
• Conduct training for field service colleagues and customers as needed

Our team

You will be part of a collegial and supportive team where you can develop both professionally and personally.

Your qualifications

• Completed vocational training as an automation technician, electrical installer, electrical planner, or comparable technical qualification
• At least 3 years of professional experience in automation, electrical engineering, or a comparable technical environment; experience with UPS systems (uninterruptible power supply) is an advantage
• Sound knowledge of electromechanical systems, diagnostic tools, and service processes in an industrial environment
• Strong customer orientation, flexibility in dealing with changing requirements, and a solution-oriented and constructive working style within the team
• Very good German skills and basic English skills for professional communication with customers
• Willingness to travel, be on call, and occasionally work weekends; main area of operation: Mittelland / Bern region
• Valid driving licence for assignments within Switzerland

Benefits

We offer our employees, among other things, the following benefits:

• Attractive remuneration package including bonus, 13th-month salary, and employee share programme (ESAP)
• Training and development opportunities through targeted training and career prospects
• Company vehicle and attractive fleet discounts
• Contributions to fitness subscriptions and medical services (IFA)
• REKA checks and discounts via Swibeco

More about us

ABB Smart Power provides solutions for power distribution in data centres, industrial and production facilities, critical infrastructure, and commercial buildings. The division’s technical teams work closely with industry partners to develop innovative solutions that support growth, the energy transition, and sustainability goals.

The portfolio includes industrial circuit breakers, low-voltage systems, motor starter solutions, and safety components such as switches and relays. The Power Protection area supports the world’s largest data centre companies with advanced and energy-efficient UPS solutions. With ABB Ability™ Energy Manager, ABB also offers a scalable and user-friendly platform that helps companies save energy and reduce CO₂ emissions.

The recruitment process is managed by Talent Acquisition Partner Emma Aslani.

The future will be cleaner and smarter through diverse talents – curious, courageous, and creative. We value people with different personal backgrounds and experiences.

Ready to make a difference together?

Apply now directly or discover more about ABB and our solutions worldwide at: https://www.abb.com