Customer Service Representative (Bank)

About the job

As a Customer Service Representative (Bank), you are the first point of contact for customers as well as financial advisors, ensuring professional support around banking services, investment products, and e-banking. In this varied role, you combine excellent customer service with administrative tasks and contribute significantly to high service quality and customer satisfaction.

Customer Service Representative (Bank)

Exciting opportunity in the banking sector

Job Description

• Processing and coordinating all incoming customer enquiries via the bank's digital communication channels
• Competent support and assistance to customers with questions about investment and banking products (without active sales activities)
• Telephone support and relief for financial advisors in daily business
• Contact person for 1st-level support in e-banking and other digital banking services
• Close collaboration with internal specialist departments and customer advisors to resolve individual customer concerns and complex issues
• Ensuring high service quality and professional availability during opening hours
• Active participation in the continuous optimisation of customer processes and service workflows

Profile

• Completed commercial training or a comparable qualification, ideally in the banking environment
• Professional experience in customer service, sales, or a comparable customer-oriented role within the financial services industry
• Enjoyment of daily customer contact and a strong service orientation
• Very good German language skills in spoken and written form as well as good French skills; Italian is an additional advantage
• Confident handling of digital applications and willingness to quickly familiarise yourself with new systems

The Offer

Interested in this position as your next career step?
If so, I look forward to receiving your application.