Service Desk Operator at the Information Systems Department

About the job

Administration

Service Desk Operator at the Information Systems Department

The Information Systems Department is actively seeking a Service Desk Operator to strengthen its IT technical team.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading role in medical care, medical research, and education.

Attached to the Infrastructure Department, the Information Systems Department (ISD) is responsible for all IT and telecommunications services within the institution.

Mission

• You are the first point of contact for CHUV staff regarding any IT request or incident, providing a professional and service-oriented welcome
• You identify, analyse, and diagnose incidents to provide a quick and appropriate response to users
• You actively participate in incident resolution, collaborating with internal teams and coordinating with second-level support when necessary
• You ensure the sharing and capitalisation of knowledge, thus contributing to the continuous improvement of processes and solutions
• You act as an interface by representing users to the ISD, reporting needs and proposing improvement avenues based on field experience
• You work office hours, Monday to Friday, with no on-call duty or standby service, ensuring a good work-life balance.

Profile

• You hold a Federal VET Diploma (CFC) as an IT specialist or an equivalent qualification
• You have good knowledge of ITIL processes and best practices in IT service management
• You are proficient in Windows environments, common office tools, and basic networking concepts
• You demonstrate a strong service orientation, excellent interpersonal skills, and enjoy teamwork
• You can manage priorities effectively, even under stress or with multiple requests
• You have excellent command of French; technical English knowledge is an asset
• You are recognised for your punctuality, organisation, and rigour, while remaining flexible and comfortable in constantly evolving environments
• With natural empathy, you are committed to supporting users with pedagogy and professionalism
• Curious and proactive, you have a genuine interest in new technologies and their evolution
• Previous experience in a similar role (service desk, IT support, helpdesk) is an advantage.

We offer

Becoming a collaborator at the Lausanne University Hospital means benefiting from:

• First-class social benefits, 20 days paternity leave, and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of annual leave
• A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Centre and partner training centres of the Canton of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighbourhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on electric bike purchases)
• Quality hotel-standard staff restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position:

Mr Yannick Aubert, Service Center Team Leader, at 021 314 91 81.

As all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, please contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and prevent any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly by them on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.