WAS Wirtschaft Arbeit Soziales
Kriens
Specialist in Services & Processes (Job Seeker Support and Job Placement) 80 - 100 %
- 22 September 2026
- 80 – 100%
- Permanent position
- Kriens
Job summary
Join our team at WAS, shaping the future of services! Be part of a dynamic work environment focused on quality and efficiency.
Tasks
- Take responsibility for defined services and processes.
- Analyze, design, and optimize business processes strategically.
- Support the introduction of new services and quality assurance.
Skills
- You have a relevant degree or vocational training in HR, business, or related fields.
- Experience in job seeker support and service development.
- Strong communication and project management skills.
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About the job
WHAT is your future?
Become part of our team as
Specialist in Services & Processes (Job Seeker Support and Job Placement) 80 - 100 %
Shape the future of our services!
You want to not only manage processes but actively develop them further? You have a flair for services, quality, and efficient workflows and want to make an important contribution to job seeker support and job placement? Then we look forward to getting to know you.
You want to not only manage processes but actively develop them further? You have a flair for services, quality, and efficient workflows and want to make an important contribution to job seeker support and job placement? Then we look forward to getting to know you.
Your tasks
- You take on the professional responsibility for defined services and business processes and develop them professionally, content-wise, and organisationally.
- You analyse, design, and optimise business and support processes in line with strategic objectives.
- You ensure that processes, roles, and interfaces are clear, consistent, and efficient.
- You support the introduction of new or further developed services, ensure process documentation, and contribute to quality assurance and impact measurement.
- You identify improvement potentials, derive appropriate measures, and accompany their implementation.
Your competencies
- You have completed vocational training with a qualified further education or a university degree in HR, business, social insurance, labour market integration, psychology, organisational development, or a comparable field.
- You have professional experience in job seeker support and/or job placement, ideally in the context of public employment services or labour market integration.
- You have experience in service, process, or organisational development as well as a pronounced understanding of workflows, interfaces, and interrelations.
- You work in a structured manner and have an independent and implementation-strong working style combined with high organisational skills.
- You have strong communication and coordination skills as well as experience in project management, ideally complemented by corresponding further education or certification.
Your new employer
Wirtschaft Arbeit Soziales is the Lucerne centre for social insurance and the labour market. This includes wira Lucerne. The business area is committed to a fair labour market and high workplace quality.
If you have any questions, I am happy to help:
Sibylle Bachmann
HR Manager
Phone: +41 41 209 08 22
www.was-luzern.ch/
Sibylle Bachmann
HR Manager
Phone: +41 41 209 08 22
www.was-luzern.ch/
Start the application process online now, easily.
